Sales Customer Relations

PT. Victory International (Branch Satrio Tower); Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Sales Customer Relations position at PT. Victory International Futures (Branch Satrio Tower) in Jakarta, Indonesia.

This full-time, on-site role focuses on building and maintaining relationships with new and existing clients, explaining trading products and services, and supporting clients through onboarding and trading. Daily duties include proactive outreach, handling inquiries, following up on leads, collecting feedback, and coordinating with internal teams to resolve issues and enhance

Qualifications

• Strong customer service and support skills.
• Excellent communication to explain financial products clearly.
• Experience in financial services, brokerage, or sales is beneficial.
• On-site work in Jakarta, with a customer-focused and results-driven mindset.

Responsibilities

• Build and maintain relationships with new and existing clients.
• Provide information about trading products and services.
• Support onboarding and trading processes for clients.
• Handle client inquiries and follow up on leads.
• Coordinate with internal teams to resolve issues and improve customer experience.
• Contribute to sales targets through consultative, service-oriented interactions.

Skills

Customer service

Communication

Customer satisfaction

Customer retention

Financial services experience

Sales experience

Education

Diploma or Bachelor's degree in Business/Finance/Marketing

Job description

PT. Victory International Futures (Branch Satrio Tower) is a regulated financial services company in Indonesia that operates as an official broker. The company provides online trading services for various financial instruments, including forex, stock indices, commodities, and CFDs. PT. Victory International Futures offers market updates, insights, and educational programs to help clients become more competent traders and investors. The organization operates under Indonesian regulations and government oversight, ensuring fund security and transparent transactions for its customers.

Role Description

The Sales Customer Relations role is a full-time, on-site position based at PT. Victory International (Branch Satrio Tower) in Jakarta, Indonesia. This role involves building and maintaining strong relationships with new and existing clients, providing information about the company's trading products and services, and supporting clients throughout the onboarding and trading process. The Sales Customer Relations professional will handle client inquiries, follow up on leads, manage customer feedback, and coordinate with internal teams to resolve issues and improve customer experience. Daily tasks include proactive outreach to potential clients, ensuring high levels of customer satisfaction and retention, and contributing to sales targets through consultative and service-oriented interactions.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and provide timely assistance.
• Candidates should possess excellent Communication skills to explain financial products clearly and build trust with clients.
• Candidates should possess skills in Customer Satisfaction and Customer Retention to maintain long-term relationships and encourage ongoing engagement.
• Relevant experience in financial services, brokerage, or sales roles is beneficial.
• Ability to work on-site in Jakarta, Indonesia, with a customer-focused and results-driven mindset.
• Proficiency in Indonesian; basic English communication skills are an advantage.
• Diploma or bachelor's degree in Business, Finance, Marketing, or a related field is preferred.