Sales Admin & Order Fulfillment Specialist

JIKA Chocolat; Tangerang Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

JIKA CHOCOLAT is seeking a reliable Sales Admin to support the sales team with daily order processing, quotations, invoicing, and documentation.

You will coordinate between customers, sales, production, warehouse, and finance, maintain databases, and prepare regular sales reports from BSD, Tangerang. The role offers exposure to B2B, hospitality and international accounts in a growing Indonesian premium chocolate brand.

Qualifications

• 2+ years in sales administration or similar role.
• Bachelor's degree in Business, Management, Administration, Marketing or related field.
• Proficient with Excel/Sheets and data entry.

Responsibilities

• Handle and process customer orders accurately and efficiently.
• Prepare quotations, sales orders, invoices, delivery documents, and other sales administration.
• Maintain and update customer and sales databases.
• Follow up on customer orders, payments, deliveries, and outstanding documents.
• Coordinate with Sales, Production, Warehouse, and Finance teams to ensure orders are processed smoothly.
• Monitor stock availability and communicate product availability to the sales team.
• Prepare regular sales reports and summaries.
• Maintain organized records of customer communications and transactions.
• Support the sales team with administrative tasks and customer requests.
• Assist with B2B, hotel, restaurant, café, retail, and corporate accounts.

Skills

Sales admin

Customer service

Excel/Sheets

Organizational skills

Multitasking

Communication skills

Team collaboration

Independent working

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

Job description

JIKA CHOCOLAT is seeking a reliable Sales Admin to support the sales team with daily order processing, quotations, invoicing, and documentation.

You will coordinate between customers, sales, production, warehouse, and finance, maintain databases, and prepare regular sales reports from BSD, Tangerang. The role offers exposure to B2B, hospitality and international accounts in a growing Indonesian premium chocolate brand.