SaaS Activation & Training Specialist

Mekari; Indonesia; On-site; IDR 189,720,000 - 256,680,000; Full time

Job summary

Mekari is Indonesia's leading SaaS company delivering a suite of software solutions like Mekari Jurnal, Talenta, Qontak, and Flex. We are seeking a proactive client support specialist to help setup, train, and consult on our accounting software, while maintaining client portfolios and assisting development with bug testing.

In this role you will gather client requirements, implement them in the system, and regularly report to management on client needs and issues to elevate customer success and

Responsibilities

• Assist clients to setup applications appropriate to clients requirements.
• Provide product training to users.
• Provide consultancy for a client about best practice Accounting Software.
• Maintain account portfolio to ensure activity in usage and transactions.
• Support and provide solutions to clients issues.
• Gather client information and implement them to the system.
• Assist the developer team with bug testing of the application and new features.
• Regularly report to the manager about client's needs and problems.

Job description

Mekari is Indonesia's leading SaaS company delivering a suite of software solutions like Mekari Jurnal, Talenta, Qontak, and Flex. We are seeking a proactive client support specialist to help setup, train, and consult on our accounting software, while maintaining client portfolios and assisting development with bug testing.

In this role you will gather client requirements, implement them in the system, and regularly report to management on client needs and issues to elevate customer success and