SaaS Technical Support Specialist

Mekari; Jakarta Pusat; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company.

With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex—we strive to accelerate digital transformation for entrepreneurs and leaders. We are seeking team players who can coordinate with the Customer Support Team and other commercial stakeholders to clarify complaints, provide technical support, and coordinate with Product and Engineering to resolve product problems.

Qualifications

• Coordinate with Customer Support Team and commercial stakeholders to clarify complaints.
• Provide technical support and win‑win solutions for issues with the products.
• Coordinate with Product and Engineering teams to resolve product problems.

Responsibilities

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint.
• Provide technical support and win‑win solution to customers for any issues that arise with the use of our products.
• Coordinate with Product and Engineering Team to resolve product problems.

Skills

Customer support

Technical support

Cross-functional collaboration

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company.

With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex—we strive to accelerate digital transformation for entrepreneurs and leaders. We are seeking team players who can coordinate with the Customer Support Team and other commercial stakeholders to clarify complaints, provide technical support, and coordinate with Product and Engineering to resolve product problems.