Room Division Manager

PT Kata Selaras Bersama; Bukittinggi; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Kata Selaras Bersama in Indonesia seeks an experienced Rooms Division Manager to lead team operations, ensure exceptional guest experiences, and drive revenue through yield management. The role requires a hospitality degree and proven 5-year experience in a similar position.

The ideal candidate is service-oriented, adaptable, and capable of coordinating with Sales, Front Office, and security staff to maintain high standards and guest satisfaction across the hotel.

Qualifications

• Bachelor degree in Hospitality Management.
• 5 years of experience in a similar Rooms Division Manager role.
• Strong service orientation and communication skills.
• Knowledge of room department operations and front office systems.
• Proficiency in written and verbal English.

Responsibilities

• Manages and motivates all team members with daily supervision, staffing, training, scheduling, and performance to ensure guest satisfaction.
• Ensures timely resolution of guest complaints and correspondence.
• Participates in yield management strategies to maximize revenues.
• Coordinates with Sales and Marketing on reservations, inventory, forecasting, and scheduling.
• Communicates with guests and associates, verbally and in writing, to provide clear direction.
• Organizes department meetings to maintain consistent service levels within Rooms Division.
• Ensures associate well-being commitments are met in all rooms departments.
• Coordinates staffing and logistics for major group movements and special requirements.
• Assists in developing new programs to increase guest satisfaction and operational excellence.
• Maintains compliance with local, state, and federal laws and regulations.
• Coordinates and reviews contracted security staff.
• Oversees and participates in activities to enhance guest experience.
• Participates in Manager on Duty coverage with problem solving across hotel.

Skills

Guest relations

Communication

Multitasking

Conflict resolution

Numerical awareness

Hotel systems knowledge

Fire safety knowledge

English writing

Education

Bachelor degree in Hospitality Management

Job description

Bachelor Degree in Hospitality Management

Proven 5 years experience in similar position as RDM

Service oriented, good communication skill

Adaptable and confident

Thorough knowledge of all room department operations, and individual job requirements.

Excellent written, verbal, and organizational skills required.

Considerable knowledge of computer systems for registration, reservations and back up systems.

Above average mathematical comprehension to understand and interpret numbers as they apply to operational in hotels.

Ability to resolve guests, supervisor and associate conflicts.

Able to manage effectively multiple tasks at all times.

Ability to listen effectively and write English clearly to communicate with guests and coworkers.

Having knowledge about fire safety and first aid skill would be an advantage

Jobdesc :

Manages and motivates all team member with daily supervision to include staffing, training, disciplines, scheduling, visual monitoring, performance and adherence to all service and productivity standards to provide exceptional guest experience.

Ensure the resolution of guest complaints and correspondence in a timely manner.

Participates in yield management strategies in order to maximize overall revenues.

Coordinates with the Sales and Marketing team about reservations interface with the Front office to ensure proper supply of inventories, forecasting and scheduling to ensure guest satisfaction.

Communicates with the guests and associates, both verbally and written, to answer questions and provide clear direction.

Organize and conducts department meetings in order to develop, direct and maintain consistent service levels within the Rooms Division.

Ensures that the associate well-being commitments are consistently met in all rooms departments.

Coordinate staffing and logistics for all major group movements and special requirements, (e.g., alternative luggage storage for large groups).

Assists in the development of new programs, which result in an increase level of guest satisfaction and operational excellence.

Maintains compliance with all local, state and federal laws and regulations.

Coordinates and reviews the contracted security staff.

Oversees, organizes and participates to enhance the guest experience.

Participate in Manager on Duty coverage program requiring monitoring throughout hotel and problem solving.