Retention & Compliance QA Specialist - Vacation Sales

Travel + Leisure Co.; Benoa; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Travel + Leisure Co. is seeking a Quality Assurance Representative at our Bali site to manage the full sales documentation closing process and provide Count on Me service to new and upgrading owners.

The role emphasizes compliance with regulatory requirements, including the National Consumer Credit Protection Act, and collaboration with Sales and Finance teams to sustain retention and a seamless customer experience.

Responsibilities

• Complete and review all sales and finance documents with all new and upgrading owners
• Provide pre and post-sale Count on Me! Service to ensure retention and compliance with regulatory processes
• Ensure timely collection and processing of information for Vacation Credits loan assessments
• Identify and escalate compliance concerns and train staff as needed
• Participate in sales and site management meetings
• Perform any other duties as assigned by senior site leadership

Job description

Travel + Leisure Co. is seeking a Quality Assurance Representative at our Bali site to manage the full sales documentation closing process and provide Count on Me service to new and upgrading owners.

The role emphasizes compliance with regulatory requirements, including the National Consumer Credit Protection Act, and collaboration with Sales and Finance teams to sustain retention and a seamless customer experience.