Quality Assurance Specialist - Retention & Compliance

PT Travel and Leisure Indonesia; Maja; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Travel + Leisure Co. seeks a Quality Assurance Representative (QAR) to drive compliant sales documentation closures and provide total support to new and upgrading owners, emphasizing benefits and ensuring a seamless experience throughout the transaction.

The QAR will act as the primary site contact, uphold compliance with credit regulations, and collaborate with Sales and Consumer Finance leadership to improve retention and outcomes across the process.

Responsibilities

• Complete and review all sales and finance documents with all new and upgrading owners
• Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures
• Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits
• Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager (where applicable), and conduct appropriate training with staff
• Active participant in sales and site management meetings
• The QAR will execute the full sales documentation closing process and provide total support to the new and upgrading owner about the purchase decision they just made, by emphasizing some of the key benefits that are applicable to the owner
• Furthermore, as the key site contact for the owner, provide excellent Count on Me! Service ensuring a seamless experience with completing all aspects of the transaction, and as a result, retains the business
• As an Authorized Credit Representative, ensure that great care is observed, in terms of compliance with our obligations under the National Consumer Credit Protection Act
• The QAR is a senior position at the site, required to work closely with the site management team. The role holds a high level of autonomy to complete the tasks required, have the authority to decline a sales contract where it does not meet the business criteria, and will provide excellent Count on Me! Service to all internal and external customers
• The QAR will partners with Sales and Consumer Finance leadership teams to analyze retention results, identify areas of opportunity and formulate action plans for improvement
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class
• If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying

Job description

Travel + Leisure Co. seeks a Quality Assurance Representative (QAR) to drive compliant sales documentation closures and provide total support to new and upgrading owners, emphasizing benefits and ensuring a seamless experience throughout the transaction.

The QAR will act as the primary site contact, uphold compliance with credit regulations, and collaborate with Sales and Consumer Finance leadership to improve retention and outcomes across the process.