Quality Assurance & Compliance Specialist

Travel + Leisure Co.; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Travel + Leisure Co. is seeking a Quality Assurance Representative (QAR) at our Bali site to oversee the closing of sales documentation and provide expert Count on Me service to owners.

You will ensure regulatory compliance and act as the primary site contact to deliver a seamless, trusted customer experience. You will collaborate with Sales, Consumer Finance leadership, and site management to analyze retention results and drive process improvements.

Qualifications

• Execute the full sales documentation closing process and support new and upgrading owners.
• Provide Count on Me service to ensure retention and compliance with processes.
• Authorized Credit Representative with compliance obligations under the National Consumer Credit Protection Act.

Responsibilities

• Complete and review all sales and finance documents with new and upgrading owners.
• Provide pre and post-sale Count on Me service to ensure retention and regulatory compliance.
• Ensure timely collection and processing of information for loan assessment and purchase of Vacation Credits.
• Observe compliance concerns and train staff or coordinate with the site trainer.
• Participate in sales and site management meetings.
• Perform other duties as assigned by Directors and Quality Assurance Manager.

Job description

Travel + Leisure Co. is seeking a Quality Assurance Representative (QAR) at our Bali site to oversee the closing of sales documentation and provide expert Count on Me service to owners.

You will ensure regulatory compliance and act as the primary site contact to deliver a seamless, trusted customer experience. You will collaborate with Sales, Consumer Finance leadership, and site management to analyze retention results and drive process improvements.