Quality Assurance & Compliance Specialist

Travel-Leisure-Co; Kuta; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Travel + Leisure Co. is seeking a Quality Assurance Representative (QAR) at our site in Indonesia to guide new and upgrading owners through the purchase process, emphasizing benefits and providing seamless Count on Me! service. You will work with site teams to ensure compliance and a smooth owner experience.

The role offers autonomy and partnership with Sales and Consumer Finance leadership to improve retention and satisfaction while maintaining regulatory obligations under consumer credit laws.

Qualifications

• Experience reviewing and processing sales and finance documents.
• Ability to provide Count on Me! service to boost customer satisfaction.
• Familiarity with regulatory, finance, and business processes.

Responsibilities

• Complete and review all sales and finance documents with new and upgrading owners.
• Provide pre and post-sale Count on Me! service to retain business.
• Ensure timely collection and processing of information required by Finance by Wyndham to approve applications.

Job description

Travel + Leisure Co. is seeking a Quality Assurance Representative (QAR) at our site in Indonesia to guide new and upgrading owners through the purchase process, emphasizing benefits and providing seamless Count on Me! service. You will work with site teams to ensure compliance and a smooth owner experience.

The role offers autonomy and partnership with Sales and Consumer Finance leadership to improve retention and satisfaction while maintaining regulatory obligations under consumer credit laws.