Quality Assurance Representative

Wyndham; Indonesia; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Travel + Leisure Co. is seeking a Quality Assurance Representative (QAR) to oversee the closing of sales documentation and support new and upgrading owners, emphasizing key benefit points and ensuring a smooth, compliant transaction.

As the primary site contact, you will deliver Count on Me! service to retain business and ensure regulatory compliance with financing and consumer credit processes. This role partners with sales and finance to improve retention and customer experience.

Qualifications

• Experience with sales compliance and regulatory processes.
• Attention to detail for reviewing documents and ensuring accuracy.
• Customer service oriented with a focus on retention.

Responsibilities

• Complete and review all sales and finance documents with new and upgrading owners.
• Provide pre and post-sale Count on Me! Service to ensure retention and compliance with processes.
• Ensure timely collection and processing of information required for loan assessment and purchase approvals.
• Identify compliance concerns and communicate with Site Directors or QA Manager; train staff as needed.
• Participate in sales and site management meetings.
• Perform other duties as assigned by leadership.

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY OBJECTIVES:

To facilitate a compliant and efficient process that is returning all site generated sales contracts to reach transmitting stage.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Complete and review all sales and finance documents with all new and upgrading owners
• Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures
• Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits
• Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager ( where applicable), and conduct appropriate training with staff, or work with the site dedicated traniner
• Active participant in sales and site management meetings
• Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable)

THE SCOPE OF THE ROLE:

The Quality Assurance Representative (QAR) will execute the full sales documentation closing processand provide total support to the new and upgrading owner about the purchase decision they just made, by emphasizing some off the key benefits that are applicable to the owner.

Furthermore, as the key site contact for the owner, provide excellent Count on Me! Service ensuring a seamless experience with completing all aspects of the transaction, and as a result, retains the business.

As an Authorized Credit Representative, ensure that great care is observed, in terms of compliance with our obligations under the National Consumer Credit Protection Act.

LEVEL OF AUTHONOMY AND AUTHORITY:

The QAR is a senior position at the site, required to work closely with the site management team. The role holds a high level of autonomy to complete the tasks required, have the authority to decline a sales contract where it does not meet the business criterea not and will provide excellent Count onMe! Service to all internal and external customers.

NATURE AND SCOPE OF DESCISSION MAKING:

The QAR will partners with Sales and Consumer Finance leadership teams to analyze retention results, identify areas of opportunity and formulate action plans for improvement. QAR follows Best Practices to achieve retention and engagement goals.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.