Retail & Merchandising Assistant Manager | Ayana Bali

Ayana Hospitality Group; Tangerang; Hybrid; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Employee discounts

Career advancement

Job summary

Ayana Hospitality Group's client is seeking a motivated Retail Assistant Manager to support the Store Manager in Tangerang, Banten, ID, overseeing daily operations and sales targets.

You will supervise staff, manage inventory, assist in training, and ensure excellent customer service and store conditions. This role offers growth within a reputable retail organization and a hybrid work model.

Qualifications

• Minimum 2 years in retail leadership roles (Supervisor/Key Holder).
• Strong customer service orientation and interpersonal skills.
• Willingness to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Assist the Store Manager in opening/closing procedures.
• Supervise and motivate the sales team with high customer service and sales standards.
• Support training and onboarding of new employees with ongoing coaching.
• Manage inventory including receiving stock, counts, and shrinkage control.
• Ensure visual merchandising standards and store appearance are maintained.
• Handle customer inquiries and resolve complaints effectively.

Skills

Retail leadership

Customer service

Team motivation

Education

High school diploma

Tools

POS systems

Basic computer applications

Job description

About the Role Our client, a leading specialty retailer, is seeking a motivated and experienced Retail Assistant Manager to support the store manager in overseeing daily operations at their location in Tangerang, Banten, ID . This role is instrumental in ensuring exceptional customer service, efficient store operations, and achieving sales targets. You will be involved in staff supervision, inventory management, visual merchandising, and maintaining a positive store environment. The ideal candidate possesses strong leadership potential, excellent communication skills, and a passion for retail. This position offers a fantastic opportunity to develop your management career within a reputable organization and contribute directly to the success of the store in the bustling Tangerang area.

Key Responsibilities

• Assist the Store Manager in all aspects of store operations, including opening and closing procedures.
• Supervise and motivate the retail sales team, ensuring high levels of customer service and sales performance.
• Support in training and onboarding new employees, and provide ongoing coaching.
• Manage inventory levels, including receiving stock, conducting inventory counts, and minimizing shrinkage.
• Ensure visual merchandising standards are met, creating appealing product displays and maintaining store appearance.
• Handle customer inquiries, complaints, and feedback effectively, aiming for satisfactory resolutions.
• Process sales transactions accurately using the Point of Sale (POS) system.
• Contribute to achieving store sales and profitability targets.
• Ensure compliance with all company policies, procedures, and health & safety regulations.
• Act as a key holder and assume management responsibilities in the Store Manager's absence.

Requirements

• Previous experience in a retail leadership role, such as Supervisor or Key Holder, with a minimum of 2 years in retail.
• Strong customer service orientation and excellent interpersonal skills.
• Demonstrated ability to lead and motivate a team.
• Proficiency in POS systems and basic computer applications.
• Good understanding of inventory management principles.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by store operations in Tangerang, Banten, ID .
• High school diploma or equivalent; further education or retail management certification is a plus.
• May require some on-site presence for training and operational oversight, with flexibility for remote administrative tasks.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Employee discounts on products.
• Opportunities for career advancement within the company.
• Comprehensive training programs.
• A dynamic and supportive team environment.
• Hybrid work model offering flexibility between on-site and remote responsibilities.
• Health and wellness benefits.