Restaurant Ops Lead: Guest Experience & Events

PT. CANTINA MEXICANA BALI; Kuta Utara; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

PT. CANTINA MEXICANA BALI is seeking an hands-on Assistant Manager to support daily restaurant operations, drive team performance, and deliver exceptional guest experiences in a fast-paced setting.

You will lead a team, optimize service standards, monitor costs, and coordinate events while ensuring compliance with SOPs and quality standards. Strong English and hospitality experience are essential for success.

Qualifications

• Previous experience in hospitality as Assistant Manager, Supervisor, or similar role.
• Strong leadership, communication, and problem-solving skills.
• Good understanding of restaurant operations, service standards, and guest experience.
• Strong organizational skills with attention to detail.
• Comfortable working in a fast-paced, hands-on environment.
• Good understanding of sales, cost control, and inventory management.
• Good command of English, both spoken and written.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Ensure the team consistently follows Lola’s standards and Sequence of Service.
• Identify opportunities to improve operational efficiency, productivity, and profitability.
• Monitor daily operations, systems, and service standards.
• Lead, motivate, and develop the restaurant team.
• Manage staff schedules, attendance, performance, and daily productivity.
• Conduct regular coaching and training to improve team skills and performance.
• Develop supervisors and team members to take greater responsibility and initiative.
• Maintain high standards of hospitality, food quality, and service.
• Monitor guest feedback and take appropriate action to improve the guest experience.
• Lead the team by example in delivering excellent customer service.
• Monitor daily sales, revenue, expenses, and operational costs.
• Ensure proper use of POS systems and cash-handling procedures.
• Control floor expenses and purchasing to support cost efficiency.
• Monitor inventory, equipment, and supplies to ensure operational readiness.
• Support and execute restaurant events, parties, promotions, and special activations.
• Coordinate with the management and relevant teams to ensure successful event operations.
• Ensure compliance with SOPs, health, safety, sanitation, and applicable regulations.
• Monitor venue cleanliness, maintenance, and overall presentation.
• Coordinate with vendors and maintenance teams to resolve operational issues promptly.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

English proficiency

Job description

PT. CANTINA MEXICANA BALI is seeking an hands-on Assistant Manager to support daily restaurant operations, drive team performance, and deliver exceptional guest experiences in a fast-paced setting.

You will lead a team, optimize service standards, monitor costs, and coordinate events while ensuring compliance with SOPs and quality standards. Strong English and hospitality experience are essential for success.