Restaurant Manager

Pengiklan Anonim; Jakarta Barat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

MENSHO Jakarta is seeking an experienced Restaurant Manager to lead the daily operation, ensuring smooth, efficient, and consistent service in line with MENSHO's standards. You will oversee the full Sequence of Service from guest arrival to farewell and drive sales with strong upselling and guest care.

The role requires at least 4 years in restaurant or hospitality operations, with 2 years in a managerial position, a deep knowledge of service SOPs, food safety, and team development.

Qualifications

• Minimum 4 years in restaurant or hospitality operations.
• At least 2 years in a managerial role.
• Experience in full-service or premium dining is preferred.
• Strong leadership and communication skills.

Responsibilities

• Lead and oversee the daily restaurant operation according to MENSHO's standards.
• Ensure the restaurant is fully prepared before opening including dining area, stations, bar, POS, cleanliness, and staff readiness.
• Manage and monitor the full Sequence of Service from guest arrival to guest farewell.
• Ensure FOH team follows hospitality standards, SOPs, and Sequence of Service.
• Conduct daily pre-shift briefings covering targets, reservations, menu availability, promotions, VIP guests, upselling, and priorities.
• Monitor operations during peak and non-peak hours and deploy manpower accordingly.
• Monitor guest satisfaction and handle guest requests, feedback, and complaints.
• Train, coach, develop, and evaluate team members to MENSHO standards.
• Ensure compliance with food safety, hygiene, sanitation, and regulations.
• Prepare and review daily operational reports, sales, incidents, guest feedback, and wastage reports.

Skills

Restaurant operations

People management

Guest service

Upselling strategies

Job description

Lead and oversee the overall daily restaurant operation to ensure smooth, efficient, and consistent service according to MENSHO's standards. The Restaurant Manager will manage and monitor the full Sequence of Service from guest arrival to guest farewell, ensure all Front of House team members consistently follow MENSHO's hospitality standards, and conduct daily pre-shift briefings covering sales targets, reservations, menu availability, promotions, VIP guests, product knowledge, upselling focus, and operational priorities.

Key responsibilities

Lead and oversee the overall daily restaurant operation to ensure smooth, efficient, and consistent service according to MENSHO's standards.

Ensure the restaurant is fully prepared before opening, including dining area, service stations, bar, POS system, cleanliness, table setup, and staff readiness.

Manage and monitor the full Sequence of Service from guest arrival to guest farewell.

Ensure all Front of House team members consistently follow MENSHO's hospitality standards, service SOPs, and Sequence of Service.

Conduct daily pre-shift briefings covering sales targets, reservations, menu availability, promotions, VIP guests, product knowledge, upselling focus, and operational priorities.

Monitor restaurant operations during peak and non-peak hours and ensure appropriate manpower deployment based on business volume.

Monitor guest satisfaction and ensure proper handling of guest requests, feedback, and complaints.

Train, coach, develop, and evaluate restaurant team members according to MENSHO's service and operational standards.

Ensure compliance with food safety, hygiene, sanitation, occupational safety, and applicable Indonesian regulations.

Prepare and review daily operational reports, sales reports, incident reports, guest feedback, wastage reports, and other required management reports.

About you

Minimum 4 years of professional experience in restaurant or hospitality operations, with at least 2 years in managerial position.

Experience as a Restaurant Manager, Assistant Restaurant Manager, or similar position is preferred.

Experience in full-service restaurant, Japanese restaurant, premium casual dining, or high-volume F&B establishment is highly preferred.

Strong understanding of full-service restaurant operations and Sequence of Service.

Strong knowledge of guest service, floor management, table service, complaint handling, and service recovery.

Strong leadership, communication, coaching, and team management skills.

Able to manage restaurant operations effectively during high-volume and peak service periods.

Strong commercial awareness with the ability to drive sales, upselling, guest satisfaction, and operational efficiency.

Good understanding of food safety, hygiene, sanitation, and restaurant safety standards.

About us

Founded in Japan in 2005, MENSHO is an internationally recognised ramen brand with a presence across 5 countries, including Tokyo, San Francisco, Bangkok, Melbourne, and Singapore. Known for its craftsmanship, premium ingredients, and innovative approach to ramen, MENSHO TOKYO San Francisco has been featured in the MICHELIN Guide for nine consecutive years. Now coming to Jakarta, we are looking for passionate individuals to join our first team in Indonesia.