Restaurant Manager

CLAY RESTAURANT; Provinsi Bali; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

CLAY Bali, a premium restaurant and lounge opening in Ubud, seeks an experienced Restaurant Manager to lead daily operations and the front-of-house team. You will ensure top-tier guest experience, manage staff, and align with CLAY service standards.

The role requires strong leadership, English communication, and the ability to orchestrate reservations, reports, and guest relations across a busy venue in Bali. Based in Ubud with full-time hours.

Qualifications

• Previous experience as Restaurant Manager, Assistant Restaurant Manager, or senior FOH leader.
• Experience in premium restaurants, hotels, beach clubs, or high-volume venues.
• Strong understanding of restaurant operations and service standards.
• Proven experience managing and developing FOH teams.
• Good spoken and written English; Excel/Google Sheets is an advantage.

Responsibilities

• Manage daily restaurant operations and ensure smooth service during all shifts.
• Lead, supervise, and motivate the FOH team.
• Organize staff schedules, shifts, sections, and daily responsibilities.
• Train the team according to CLAY service standards and SOPs.
• Handle guest complaints and VIP guests professionally.
• Coordinate reservations, seating plans, and table turnover.
• Work closely with kitchen, bar, hookah, and reception teams.
• Prepare regular reports on operations and guest feedback.

Skills

FOH leadership

Staff training

Schedule management

Guest relations

English proficiency

Tools

POS systems

Reservations software

Excel/Google Sheets

Job description

CLAY Bali is a new premium restaurant and lounge opening in Ubud. Our concept is inspired by the Silk Road, fire, earth, warm hospitality, tea, and long evenings around the table.

We are looking for an experienced, hands-on, and highly organized Restaurant Manager to lead daily restaurant operations, manage the FOH team, and ensure a consistently high level of guest experience and service.

Main Responsibilities

Manage daily restaurant operations and ensure smooth service during all shifts.

Lead, supervise, and motivate the FOH team.

Organize staff schedules, shifts, sections, and daily responsibilities.

Conduct daily briefings before service.

Control staff attendance, punctuality, grooming, and discipline.

Train the team according to CLAY service standards and SOPs.

Monitor service quality throughout the guest journey.

Ensure the restaurant is fully prepared before opening each service.

Control table setup, cleanliness, atmosphere, music, lighting, and overall guest-facing presentation.

Handle guest complaints and special requests professionally.

Manage VIP guests, special occasions, and important reservations.

Coordinate reservations, seating plans, and table turnover.

Work closely with the kitchen, bar, hookah, and reception teams.

Coordinate operational issues with the General Manager.

Monitor restaurant equipment and report maintenance issues.

Ensure opening and closing procedures are completed correctly.

Control daily checklists and operational standards.

Support inventory control for FOH operating supplies.

Participate in hiring, onboarding, training, and performance evaluation of FOH employees.

Identify operational problems and implement practical solutions.

Prepare regular reports on operations, team performance, guest feedback, and key issues.

Key Requirements

Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or senior FOH leader.

Strong preference for candidates with experience in premium restaurants, hotels, beach clubs, or high-volume hospitality venues.

Strong understanding of restaurant operations and service standards.

Proven experience managing and developing FOH teams.

Strong leadership and communication skills.

Confident handling of guest complaints and difficult situations.

Good understanding of reservations, POS systems, cash procedures, and restaurant reporting.

Ability to organize schedules and manage labor efficiently.

Strong attention to detail and discipline.

Ability to work under pressure during busy service periods.

Good spoken and written English.

Confident use of Excel or Google Sheets is an advantage.

Responsible, proactive, organized, and solution-oriented.

Based in Bali or ready to work from Ubud.

The Right Candidate

We are looking for someone who:

leads the team from the floor, not only from the office;

notices operational problems before they affect guests;

maintains high service standards consistently;

can train, motivate, and discipline the team when necessary;

takes ownership of the restaurant during their shift;

communicates clearly with all departments;

understands both guest experience and operational efficiency;

pays attention to details without losing sight of the overall operation.

Reporting Line

The Restaurant Manager will report directly to the General Manager and work closely with:

Brand Chef and kitchen team;

Bar Team;

Finance;

Purchasing;

Operations and Facility;

Reception / Guest Relations;

Main Result of the Position

The restaurant must operate every day with:

consistently high service standards;

a professional and well-organized FOH team;

strong staff discipline and accountability;

fast and professional resolution of guest issues;

excellent guest experience from arrival to departure;

full compliance with CLAY operational standards and SOPs.

Work location: Ubud, Bali
Employment type: Full-time
Position: Restaurant Manager
Company: CLAY Bali