Restaurant Manager

Omni; Mengwi; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Omni in Bali seeks a Restaurant Manager to oversee all aspects of restaurant operations across dine-in and delivery on platforms such as Grab and Gojek. You will lead staff, ensure service quality, manage costs, and drive guest satisfaction in line with OMNI's wellness-oriented hospitality standards.

You will monitor hygiene and safety, coordinate with kitchen and bar teams, optimize menus and upselling, and submit monthly performance reports.

Qualifications

• Strong leadership and team development experience.
• Proven ability to manage operations, service flow, and guest experience.
• Experience with delivery platforms (Grab, Gojek) and online ordering.
• Focus on hygiene, safety, and brand standards.
• Analytical skills to drive sales and reduce waste.

Responsibilities

• Oversee daily restaurant operations to ensure seamless service.
• Lead, train, and evaluate front-of-house staff.
• Coordinate kitchen and bar for peak periods and events.
• Monitor pricing, inventory, and menu presentation.
• Prepare monthly sales and performance reports.

Skills

Staff leadership

Operations management

Guest experience

Cost control

Sales optimization

Delivery platforms

Job description

Responsible for overseeing all aspects of restaurant operations to ensure exceptional service, operational efficiency, and alignment with OMNI's wellness-focused hospitality standards. This role involves managing staff performance, maintaining food and service quality, controlling costs, and enhancing the overall guest experience across dine in and digital platforms such as Grab and Gojek.

The Restaurant Manager also ensures compliance with hygiene, safety, and brand guidelines, while actively driving sales, team development, and service innovation. Take strong ownership of café performance by proactively identifying and implementing improvements to sales, guest experience, service flow, menu presentation, upselling opportunities, and overall operational efficiency across dine-in and delivery channels.

Oversee daily operations of the restaurant to ensure seamless service, operational efficiency, and alignment with OMNI's hospitality and wellness standards.

• Lead, train, and inspire front-of-house staff to consistently deliver attentive, personalized, and professional guest experiences.
• Ensure the quality, presentation, and timeliness of food and beverage service meet established standards across dine-in, takeaway, and delivery channels.
• Monitor and maintain product listings, pricing, and availability on GrabFood, GoFood, and other delivery platforms, ensuring accuracy and brand consistency.
• Coordinate with the kitchen and bar teams to ensure efficient communication and smooth service flow during peak periods and special events.
• Supervise daily opening and closing procedures, including cleanliness checks, cash handling, and shift handovers.
• Monitor guest satisfaction levels through direct feedback, online reviews, and service observations, taking proactive steps to enhance overall experience.
• Manage staff scheduling, attendance, and performance evaluations, ensuring adequate coverage and team productivity.
• Maintain inventory and coordinate with the purchasing department to ensure consistent availability of high-quality ingredients and supplies.
• Analyze daily sales performance, including dine-in, Grab, and Gojek channels, identifying trends and implementing strategies to increase revenue and reduce waste.
• Ensure adherence to hygiene, safety, and sanitation regulations as well as OMNIs internal quality control standards.
• Support marketing initiatives, wellness campaigns, and special dining promotions to boost visibility and guest engagement.
• Prepare and submit comprehensive monthly reports covering sales performance, cost control, staff productivity, delivery platform analytics, and guest feedback to management for strategic review.