Restaurant Manager

Taman Safari Indonesia; Jakarta Barat; On-site; IDR 100,440,000 - 200,880,000; Full time

Job summary

Taman Safari Indonesia is seeking a Restaurant Manager to oversee daily operations at the West Jakarta (Central Park) location. You will monitor sales, manage upselling, ensure safety and hygiene compliance, and handle reputation and cost controls to drive excellent guest experiences.

The role requires a Diploma or Bachelor’s degree, proven restaurant management experience, and strong English and interpersonal skills.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Proven experience as a Restaurant Manager.
• Good command of English, both spoken and written.
• Well-groomed, communicative, and customer-focused with strong interpersonal skills.

Responsibilities

• Sales Monitoring – Monitor daily and weekly sales targets and spend per guest at Café & Ciao Gio.
• Upselling Strategy – Oversee upselling conversion (target: 15%) and outlet capture rate.
• Quality Control – Conduct weekly audits to ensure Safety & Hygiene standards with ≥90% compliance.
• Reputation Management – Manage Google Reviews to maintain 4.8 rating and resolve complaints promptly.
• Cost Control – Audit recipe cards to keep Food COGS at 30% and Beverage COGS at 18%.
• OPEX Management – Optimize utility and supply usage to keep cost variance below 25%.
• Team Coaching – Conduct at least five role-play coaching sessions per team member monthly.
• Asset Maintenance – Oversee equipment maintenance with replacement costs <5%.
• Reporting – Ensure timely daily operation reports via online system.
• Placement – Willing to be based in West Jakarta (Central Park).

Skills

English proficiency

Customer focus

Interpersonal skills

Communication skills

Education

Diploma (D3) or Bachelor’s Degree (S1) in any discipline

Job description

• Sales Monitoring – Monitor daily and weekly sales target achievement, as well as average spending per guest (spending per pax) at Café & Ciao Gio.
• Upselling Strategy – Oversee upselling conversion performance (target: 15%) and daily outlet capture rate.
• Quality Control – Conduct weekly internal audits to ensure compliance with Safety & Hygiene standards, with a minimum compliance target of 90%.
• Reputation Management – Manage customer reviews (Google Reviews) to maintain a rating of 4.8 and ensure prompt resolution and recovery of customer complaints.
• Cost Control – Perform quarterly recipe card audits to maintain Food COGS at 30% and Beverage COGS at 18%.
• OPEX Management – Optimize utility and operational supply usage to keep cost variance below 25%.
• Team Coaching – Conduct a minimum of five role-play coaching sessions per team member each month to enhance service quality.
• Asset Maintenance – Oversee equipment maintenance to ensure replacement costs remain below 5%.
• Reporting – Supervise and ensure timely completion of daily operational reports through the online reporting system.
• Placement: Willing to be based in West Jakarta (Central Park).

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Proven experience as a Restaurant Manager in a mid-scale restaurant or restaurant chain.
• Good command of English, both spoken and written.
• Well-groomed, communicative, and customer-focused with strong interpersonal skills.