Resort Manager

PT Abinaya Cahaya Semesta Indah; Sukabumi; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

PT Abinaya Cahaya Semesta Indah seeks an experienced Resort Manager to lead our hotel operations in Suka Village, Sukabumi, West Java. This full-time role oversees all aspects of hotel management and guest service, with responsibility for strategic direction, staff leadership, financial performance, and maintaining high hospitality standards.

The successful candidate will drive guest satisfaction, manage front desk, housekeeping, F&B, and maintenance, monitor budgets, implement efficiency

Qualifications

• Minimum 5 years experience in hotel management or similar hospitality management role.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Excellent customer service orientation and guest focused mindset.
• Proficiency in hotel management systems and Microsoft Office applications.
• Sound financial acumen with experience in budgeting and cost control.
• Knowledge of hotel operations, including front office, housekeeping, and food and beverage services.

Responsibilities

• Oversee all hotel operations including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Manage and supervise hotel staff, including recruitment, training, performance evaluation, and staff development.
• Monitor financial performance and budgets, ensuring profitability and cost efficiency.
• Maintain and enforce hotel policies, procedures, and standards across all departments.
• Handle guest relations and resolve complaints promptly and professionally.
• Ensure the property meets health, safety, and security regulations at all times.
• Develop and implement strategies to increase occupancy rates and revenue.
• Coordinate with external vendors and service providers for maintenance and supplies.
• Conduct regular inspections of the property to maintain quality standards.
• Prepare and present regular reports on hotel performance to senior management.

Skills

Leadership

People management

Customer service

Hotel management systems

Microsoft Office

Budgeting

Cost control

Communication

Problem solving

Education

Hospitality or business qualification

Tools

Hotel management system

Microsoft Office

Job description

About the role We are seeking an experienced Resort Manager to lead our hotel operations in Suka Village, Sukabumi, West Java. This is a full-time position that offers the opportunity to oversee all aspects of hotel management and ensure exceptional service delivery to our guests. As Resort Manager, you will be responsible for the strategic direction of the property, staff management, financial performance, and maintaining the highest standards of hospitality. This role is pivotal in creating a welcoming environment for our guests whilst ensuring smooth day-to-day operations.

Key responsibilities

Oversee all hotel operations including front desk, housekeeping, food and beverage, maintenance, and guest services

Manage and supervise hotel staff, including recruitment, training, performance evaluation, and staff development

Monitor financial performance and budgets, ensuring profitability and cost efficiency

Maintain and enforce hotel policies, procedures, and standards across all departments

Handle guest relations and resolve complaints promptly and professionally

Ensure the property meets health, safety, and security regulations at all times

Develop and implement strategies to increase occupancy rates and revenue

Coordinate with external vendors and service providers for maintenance and supplies

Conduct regular inspections of the property to maintain quality standards

Prepare and present regular reports on hotel performance to senior management

What we're looking for

Minimum 5 years experience in hotel management or a similar hospitality management role

Strong leadership and people management skills with the ability to motivate and develop teams

Excellent customer service orientation and guest focused mindset

Proficiency in hotel management systems and Microsoft Office applications

Sound financial acumen with experience in budgeting and cost control

Knowledge of hotel operations, including front office, housekeeping, and food and beverage services

Strong problem solving abilities and decision making skills

Excellent communication and interpersonal skills

Relevant hospitality or business qualification or certification is preferred

What we offer

Competitive salary package commensurate with experience

Opportunities for professional development and career advancement within the hospitality industry

Collaborative work environment with a supportive management team

Comprehensive support to help you succeed in this role