Resident Services & Front Desk Coordinator

BINUS Group; Jakarta Pusat; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

BINUS Group in Jakarta is seeking a proactive Guest Relations/Receptionist to warmly welcome residents and guests, manage visits, and support front desk operations. You will handle mail, reservations, logbook records, and respond to inquiries, escalating issues as needed.

The role requires a Bachelor's in Hotel Management or related field, at least two years' hospitality experience, and strong service orientation with excellent interpersonal and English communication.

Qualifications

• Bachelor's degree in Hotel Management, Tourism, or a related field.
• Minimum 2 years of experience in Guest Relations, Receptionist, or Front Office, preferably from a hotel or hospitality environment.
• Strong service orientation with excellent interpersonal and communication skills.
• Demonstrated analytical, conceptual, creative, and innovative thinking abilities.
• Proficiency in English, both written and spoken; proficiency in other languages is a strong plus.

Responsibilities

• Welcome residents/guests and manage parents' visits (approval, visiting hours, and required forms).
• Handle daily mail distribution, update room availability, and manage room reservations.
• Oversee equipment lending/return, ensure good condition, and record in the logbook.
• Provide information, respond to complaints, share announcements, and escalate issues to relevant parties.
• Prepare reports on violations/incidents and maintain accurate records and correspondence.

Skills

Interpersonal skills

Communication skills

Service orientation

Analytical thinking

Education

Bachelor's degree in Hotel Management or related field

Job description

BINUS Group in Jakarta is seeking a proactive Guest Relations/Receptionist to warmly welcome residents and guests, manage visits, and support front desk operations. You will handle mail, reservations, logbook records, and respond to inquiries, escalating issues as needed.

The role requires a Bachelor's in Hotel Management or related field, at least two years' hospitality experience, and strong service orientation with excellent interpersonal and English communication.