Reception Officer

Lyvin; Provinsi Bali; On-site; IDR 33,480,000 - 50,220,000; Full time

Job summary

Lyvin in Badung, Bali, is seeking a warm, detail-oriented Reception Officer to be the first contact for our guests, ensuring smooth check-in and check-out, handling inquiries, and supporting the Front Office team in maintaining service standards.

You will welcome guests, manage reservations and room assignments, respond promptly to requests and complaints, process payments, and coordinate with housekeeping and other departments to ensure guest needs are met.

Qualifications

• Minimum 1 year of experience as a Receptionist or Front Desk Agent in a hotel, resort, or villa property.

Responsibilities

• Welcome guests and manage check-in/check-out processes efficiently and accurately.
• Handle reservations, walk-ins, and room assignments in coordination with the reservations system.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Process payments, billing, and cashiering duties accurately.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met.
• Maintain up-to-date knowledge of room rates, promotions, and property facilities.
• Ensure guest information and records are accurately maintained and kept confidential.
• Support the Front Office Manager in daily administrative and reporting tasks.
• Uphold health, safety, hygiene, and company service standards at all times.

Skills

Communication

Interpersonal skills

English proficiency

Tools

PMS Reservation

Reservations System

Job description

Badung, Indonesia

Lyvin Bingin Villas is looking for a warm, detail-oriented Reception Officer to be the first point of contact for our guests. This role is responsible for delivering smooth check-in and check-out experiences, handling guest inquiries, and supporting the Front Office team in maintaining our service standards.

Key Responsibilities

• Welcome guests and manage check-in/check-out processes efficiently and accurately.
  
• Handle reservations, walk-ins, and room assignments in coordination with the reservations system.
  
• Respond to guest inquiries, requests, and complaints promptly and professionally.
  
• Process payments, billing, and cashiering duties accurately.
  
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met.
  
• Maintain up-to-date knowledge of room rates, promotions, and property facilities.
  
• Ensure guest information and records are accurately maintained and kept confidential.
  
• Support the Front Office Manager in daily administrative and reporting tasks.
  
• Uphold health, safety, hygiene, and company service standards at all times.
  

Requirements

• Minimum 1 year of experience as a Receptionist or Front Desk Agent in a hotel, resort, or villa property.
  
• Familiarity with front office/PMS reservation systems.
  
• Strong communication and interpersonal skills.
  
• Good command of English, both spoken and written; additional languages a plus.
  
• Well-groomed, guest-focused, and able to work under pressure.
  
• Willing to work shifts, including weekends and public holidays.
  
• Opportunity to grow with an expanding hospitality company