Lead Reservation Sales Executive — Hospitality Growth

Hilton; Denpasar; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hilton in Bali is seeking an experienced Reservation Supervisor/Team Leader to drive group sales, planning and lead the reservations team. You will oversee daily operations and ensure seamless service for our guests.

The role emphasizes revenue optimization, effective communication with meeting planners, and coaching the team to deliver memorable stays while upholding Hilton's hospitality standards.

Qualifications

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude with a commitment to team success and guest satisfaction.

Responsibilities

• Support daily reservations operations: manage room inventory, group blocks, cut-off dates, rate restrictions, occupancy strategies, and system usage.
• Coordinate group reservations: process rooming lists, billing requirements, and special requests, and communicate with meeting planners and internal departments.
• Assist with revenue optimization: monitor reservations activity and support rate and occupancy strategies to maximize revenue.
• Provide reservations support: handle reservation requests and assist team members and customers as needed.
• Support department operations: assist with projects, prepare reports, and provide administrative support to reservations leadership.
• Inspire and develop the team: supervise and coach team members and foster a positive work environment.

Job description

Hilton in Bali is seeking an experienced Reservation Supervisor/Team Leader to drive group sales, planning and lead the reservations team. You will oversee daily operations and ensure seamless service for our guests.

The role emphasizes revenue optimization, effective communication with meeting planners, and coaching the team to deliver memorable stays while upholding Hilton's hospitality standards.