Reservations Agent

Minor Food Holding Co., Ltd.; Kecamatan Ubud; Presencial; IDR 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

Anantara Hotels & Resorts in Bali is seeking a Reservations Agent to manage guest room reservations and related inquiries. You will handle inquiries via phone, email, and other channels, enter details into the hotel system, and coordinate with front office and sales teams to ensure guest satisfaction.

The role emphasizes accuracy, upselling opportunities, and maintaining confidentiality of guest information, contributing to a seamless hospitality experience for guests at Anantara Ubud Bali

Responsabilidades

• Handle room reservations, cancellations, amendments, and guest requests.
• Respond to reservation inquiries through phone, email, and other communication channels.
• Provide accurate informed
• Enter and maintain reservation details accurately in the hotel system.
• Follow up on tentative, waitlist, and unconfirmed reservations.
• Coordinate with Front Office, Sales, Revenue Management, and other departments regarding reservations.
• Ensure all special requests and guest preferences are properly recorded and communicated.
• Assist in maximizing room revenue through effective upselling and cross-selling.
• Handle guest concerns and reservation-related issues professionally.
• Prepare and review daily reservation reports as required.
• Maintain accurate records and follow hotel reservation procedures and standards.
• Build positive relationships with guests, travel agents, and business partners.
• Maintain confidentiality of guest and hotel information.

Descripción del empleo

Job Location: Anantara Ubud Bali Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• Handle room reservations, cancellations, amendments, and guest requests.


• Respond to reservation inquiries through phone, email, and other communication channels.


• Provide accurate informed


• Enter and maintain reservation details accurately in the hotel system.


• Follow up on tentative, waitlist, and unconfirmed reservations.


• Coordinate with Front Office, Sales, Revenue Management, and other departments regarding reservations.


• Ensure all special requests and guest preferences are properly recorded and communicated.


• Assist in maximizing room revenue through effective upselling and cross-selling.


• Handle guest concerns and reservation-related issues professionally.


• Prepare and review daily reservation reports as required.


• Maintain accurate records and follow hotel reservation procedures and standards.


• Build positive relationships with guests, travel agents, and business partners.


• Maintain confidentiality of guest and hotel information.