Luxury Reservations Specialist

Minor Food Holding Co., Ltd.; Kecamatan Ubud; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Anantara Hotels & Resorts in Bali is seeking a Reservations Agent to manage guest room reservations and related inquiries. You will handle inquiries via phone, email, and other channels, enter details into the hotel system, and coordinate with front office and sales teams to ensure guest satisfaction.

The role emphasizes accuracy, upselling opportunities, and maintaining confidentiality of guest information, contributing to a seamless hospitality experience for guests at Anantara Ubud Bali

Responsibilities

• Handle room reservations, cancellations, amendments, and guest requests.
• Respond to reservation inquiries through phone, email, and other communication channels.
• Provide accurate informed
• Enter and maintain reservation details accurately in the hotel system.
• Follow up on tentative, waitlist, and unconfirmed reservations.
• Coordinate with Front Office, Sales, Revenue Management, and other departments regarding reservations.
• Ensure all special requests and guest preferences are properly recorded and communicated.
• Assist in maximizing room revenue through effective upselling and cross-selling.
• Handle guest concerns and reservation-related issues professionally.
• Prepare and review daily reservation reports as required.
• Maintain accurate records and follow hotel reservation procedures and standards.
• Build positive relationships with guests, travel agents, and business partners.
• Maintain confidentiality of guest and hotel information.

Job description

Anantara Hotels & Resorts in Bali is seeking a Reservations Agent to manage guest room reservations and related inquiries. You will handle inquiries via phone, email, and other channels, enter details into the hotel system, and coordinate with front office and sales teams to ensure guest satisfaction.

The role emphasizes accuracy, upselling opportunities, and maintaining confidentiality of guest information, contributing to a seamless hospitality experience for guests at Anantara Ubud Bali