Reservations Specialist – Bali: Revenue & Guest Experience

Ovolo Group; Tangerang; Híbrido; IDR 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

Mamaka Hotel Bali is seeking a dedicated Reservation Agent to join the reservations team and report to the Director of Revenue. The role focuses on maximizing occupancy, revenue, and guest satisfaction through accurate bookings and personalized service.

You will be the first point of contact for guests, handling inquiries via phone and email with a warm, professional approach. Strong English communication, familiarity with hotel systems, and a keen eye for detail are essential.

Formación

• Minimum experience in reservations or similar role.
• Excellent written and spoken English for professional communication.
• Strong telephone etiquette and communication skills.
• Good understanding of hotel systems, especially PMS like Opera/Opera Cloud.
• Familiar with Channel Managers and Booking Engines (SynXis, iHotelier or similar).

Responsabilidades

• Ensure optimal occupancy and revenue through accurate room allocation and inventory control.
• Monitor and manage reservations in the system with precision.
• Maintain rate parity and distribution across all channels.
• Deliver exceptional customer service at every guest touchpoint.
• Support revenue strategies and daily pick-up analysis.

Conocimientos

Reservation experience

English (spoken & written)

Excel proficiency

PMS knowledge (Opera/Opera Cloud)

Channel Manager knowledge

Revenue management basics

Negotiation skills

Herramientas

N/A

Descripción del empleo

Mamaka Hotel Bali is seeking a dedicated Reservation Agent to join the reservations team and report to the Director of Revenue. The role focuses on maximizing occupancy, revenue, and guest satisfaction through accurate bookings and personalized service.

You will be the first point of contact for guests, handling inquiries via phone and email with a warm, professional approach. Strong English communication, familiarity with hotel systems, and a keen eye for detail are essential.