Reservations & Revenue Specialist

Ovolo Hotels Group; Provinsi Bali; Vor Ort; IDR 90.000.000 - 120.000.000; Vollzeit

Zusammenfassung

Mamaka Hotel Bali is seeking a passionate Reservation Agent to join the reservations team, reporting to the Director of Revenue. The role focuses on maximizing occupancy, revenue, and guest satisfaction, with attention to detail in bookings and reservation strategies.

You will be the first contact for guests via phone and email, providing a warm, personalized experience, and using your knowledge of PMS and distribution channels to optimize performance.

Qualifikationen

• Experience in reservations or a similar role.
• Strong written and spoken English.
• Excellent telephone etiquette and communication skills.
• Proficient in Microsoft Excel.
• Knowledge of PMS and distribution channels.

Aufgaben

• Efficient room allocation and inventory control.
• Accurate monitoring and management of reservations in the system.
• Maintaining rate parity and distribution across all channels.
• Delivering exceptional customer service at every touchpoint.
• Supporting revenue strategies and daily pick-up analysis.

Kenntnisse

English communication

Reservations experience

Telephone etiquette

Analytical mindset

PMS knowledge (Opera/Opera Cloud)

Channel managers & booking engines

Revenue management basics

Interpersonal & collaboration

Excel proficiency

Sales & negotiation

Tools

Opera/Opera Cloud

SynXis

iHotelier

Jobbeschreibung

Mamaka Hotel Bali is seeking a passionate Reservation Agent to join the reservations team, reporting to the Director of Revenue. The role focuses on maximizing occupancy, revenue, and guest satisfaction, with attention to detail in bookings and reservation strategies.

You will be the first contact for guests via phone and email, providing a warm, personalized experience, and using your knowledge of PMS and distribution channels to optimize performance.