Bali Hotel Reservations & Revenue Specialist

Ovolo Hotels Group; Provinsi Bali; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Mamaka Hotel Bali is seeking a passionate Reservation Agent to join our reservations team, reporting to the Director of Revenue. You will focus on maximizing occupancy, revenue, and guest satisfaction through accurate bookings and proactive reservation strategies.

Your thoughtful approach helps tailor guest experiences, from first contact by phone or email to ongoing engagement, as you maintain rate parity and collaborate with revenue and distribution channels.

Qualifications

• Strong written and spoken English for professional communication.
• Previous reservations experience is essential.
• Excellent telephone etiquette and communication skills.
• Analytical mindset with comfort using numbers and data.
• Familiar with PMS such as Opera / Opera Cloud and distribution channels.
• Proficient in Microsoft Excel.

Responsibilities

• Efficient room allocation and inventory control.
• Accurate monitoring and management of reservations in the system.
• Maintaining rate parity and distribution across all channels.
• Delivering exceptional customer service at every touchpoint.
• Supporting revenue strategies and daily pickup analysis.

Skills

English proficiency

Reservations experience

Phone etiquette

Analytical mindset

PMS knowledge (Opera / Opera Cloud)

Channel managers / Booking engines

Revenue management basics

Interpersonal skills

Excel proficiency

Sales & negotiation

Tools

Opera / Opera Cloud PMS

SynXis

iHotelier

Job description

Mamaka Hotel Bali is seeking a passionate Reservation Agent to join our reservations team, reporting to the Director of Revenue. You will focus on maximizing occupancy, revenue, and guest satisfaction through accurate bookings and proactive reservation strategies.

Your thoughtful approach helps tailor guest experiences, from first contact by phone or email to ongoing engagement, as you maintain rate parity and collaborate with revenue and distribution channels.