Reservations Manager - Bingin ULUWATU

Bingin Villa Management; Denpasar; Hybrid; IDR 180,000,000 - 240,000,000; Full time

Job summary

Bingin Villa Management in Bali seeks a Reservations Manager to oversee inquiries, confirmations and system updates for Bingin ULUWATU. The role is full-time and hybrid on-site, based in Bingin, with close collaboration with the revenue team to optimize occupancy and rates, while ensuring top-tier guest communication.

Ideal candidates bring strong reservations and hospitality experience, channel management proficiency, and excellent English, willing to train staff and uphold service standards

Qualifications

• Strong reservations management experience with bookings and record-keeping.
• Excellent communication and customer service toward guests, owners, and teams.
• Experience in hospitality, ideally villas/hotels/resorts.
• Ability to work on-site in Denpasar with strong organizational skills.

Responsibilities

• Manage villa reservations, inquiries, and booking confirmations.
• Update reservation systems and coordinate availability with operations.
• Prepare reservation reports and monitor booking channels.
• Collaborate with revenue team to optimize occupancy and rates.
• Train and coach front-line staff on reservation procedures and guest communication best practices.

Skills

Reservations management

Customer service

Sales skills

Training & coaching

Hospitality experience

On-site work

English proficiency

Tools

Reservation systems

Channel management systems

Office software

Property management system (PMS)

Job description

Company Description

Bingin Villa Management specializes in high-quality villa management services focused on the Bingin and Uluwatu areas. Built on luxury hospitality standards, the company is dedicated to maximizing villa performance and profitability.

Role Description

The Reservations Manager – Bingin ULUWATU is a full-time, on-site (hybrid) role based in Bingin. This role is responsible for managing all villa reservations, including handling inquiries, confirming bookings, updating reservation systems, and coordinating availability with property and operations teams. The Reservations Manager will maintain high standards of customer service by responding promptly to guest queries, managing special requests, and ensuring accurate information is communicated before arrival. Daily tasks include working closely with revenue team to optimize occupancy and rates, preparing reservation reports, monitoring booking channels, and ensuring alignment with company hospitality standards. The role also involves training and guiding front-line staff on reservation procedures and guest communication best practices.

Qualifications

• Strong reservations management skills, including handling bookings, maintaining accurate records, and working with reservation and channel management systems.
• Excellent customer service and communication skills to interact professionally with guests, owners, and internal teams.
• Sales skills to support upselling, cross-selling, and maximizing occupancy and revenue.
• Training and coaching capabilities to guide team members on reservation processes and service standards.
• Previous experience in hospitality, preferably in villas, hotels, or resort environments.
• Ability to work on-site in Denpasar with strong organizational skills and attention to detail.
• Proficiency in English; additional languages are an advantage.
• Comfort with using office software and property management or reservation systems.