Reservations & E-Commerce Supervisor

La Finca Management; Provinsi Bali; On-site; IDR 216,000,000 - 260,000,000; Full time

Job summary

La Finca Management seeks a Reservations Manager in Bali to oversee operations across all booking channels, optimize online distribution, and maximize occupancy.

You will coordinate with Sales, Marketing, Front Office, and Operations to ensure smooth processes and guest satisfaction, while leading and training the Reservations team. English fluency is required.

Qualifications

• Minimum 2–3 years in reservations, e-commerce, or hospitality.
• Strong knowledge of Booking.com, Agoda, Expedia, Airbnb, and other OTA platforms.
• Understanding of room inventory management and pricing strategies.
• Analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in English, written and spoken.

Responsibilities

• Oversee daily reservation operations across all booking channels.
• Manage and optimize online distribution channels.
• Monitor room availability, rates, inventory, and reservations.
• Develop and implement strategies to increase direct bookings.
• Coordinate with Sales, Marketing, Front Office, and Operations teams.
• Prepare reports on reservation performance, channel production, occupancy, and revenue.
• Supervise, train, and evaluate Reservations team.
• Handle guest inquiries, cancellations, and booking discrepancies.

Skills

OTA platforms

Channel management

Revenue optimization

Analytical skills

English proficiency

Job description

Oversee and manage daily reservation operations across all booking channels, including direct bookings, Online Travel Agents (OTAs), and other distribution platforms.

Manage and optimize online distribution channels such as Booking.com, Agoda, Expedia, Airbnb, and other relevant platforms.

Monitor room availability, rates, inventory, and reservations to ensure accuracy and maximize occupancy.

Develop and implement e-commerce strategies to increase direct bookings, online visibility, and overall revenue.

Monitor pricing strategies, promotions, and competitor activities to maintain market competitiveness.

Ensure accurate management of room rates, availability, content, and property information across all online platforms.

Analyze reservation performance, booking trends, and revenue reports to identify opportunities for improvement.

Coordinate with the Sales, Marketing, Front Office, and Operations teams to ensure smooth reservation processes and excellent guest experiences.

Handle reservation-related issues, guest inquiries, cancellations, and booking discrepancies when necessary.

Supervise, train, and evaluate the performance of the Reservations team to ensure operational efficiency.

Prepare regular reports on reservation performance, channel production, occupancy, and revenue contribution.

Maintain good relationships and communication with OTA partners and other distribution channels.

Requirements

Minimum 2–3 years of experience in Reservations, E-Commerce, or Hospitality, preferably in a supervisory position.

Strong knowledge of OTA platforms such as Booking.com, Agoda, Expedia, Airbnb, and other online booking channels.

Good understanding of room inventory management, pricing strategies, and revenue optimization.

Strong analytical, organizational, and problem-solving skills.

Excellent communication and interpersonal skills.

Good command of English, both written and spoken.

Able to work independently and manage multiple tasks effectively.