Hotel Reservation Executive

PT Loyo Bondar Group; Kuta Selatan; On-site; IDR 210,000,000 - 360,000,000; Full time

Job summary

PT Loyo Bondar Group in Bali is seeking a Reservation Executive to manage guest reservations across email, phone, and online channels, ensuring accurate records and smooth room inventory control.

You will coordinate with Front Office, Housekeeping, Accounting, and Operations, respond to inquiries, and supervise the reservations team to uphold high service standards in a dynamic hotel environment.

Qualifications

• Experience in hotel reservations or related hospitality role.
• Strong knowledge of reservation processes and room inventory management.
• Proficiency with PMS and Channel Manager tools.
• Excellent communication and customer service skills.
• Detail-oriented with accurate reservation and payment records.
• Ability to coordinate with Front Office, Housekeeping, Accounting, and Operations.

Responsibilities

• Handle reservations through email, phone, WhatsApp, OTAs, and direct bookings.
• Process, confirm, modify, and cancel reservations accurately.
• Manage records in PMS and Channel Manager.
• Monitor room availability and rates; keep details updated.
• Respond to guest inquiries about availability, rates, and policies.
• Assist guests before, during, and after reservation.
• Handle special requests, amendments, and guest complaints.
• Coordinate with Front Office, Housekeeping, Accounting, and Operations.
• Prepare daily reservation reports and occupancy forecasts.
• Monitor payment status and outstanding balances.
• Maintain booking documents and payment records.
• Supervise Reservation team members and ensure service quality.

Skills

Reservation mgmt

PMS proficiency

Channel Manager

Customer service

Team supervision

Attention to detail

Tools

PMS software

Job description

The Reservation Executive manages and processes guest reservations across all booking channels, ensuring accurate records, professional guest communication, and effective room inventory management. The role supports occupancy and revenue goals by handling reservations efficiently and coordinating closely with hotel departments.

Key responsibilities

Handle incoming reservations through email, telephone, WhatsApp, OTAs, and direct booking channels.

Process, confirm, modify, and cancel reservations accurately.

Manage reservation records through the Property Management System (PMS) and Channel Manager.

Monitor room availability and rates, ensuring reservation details are accurate and properly updated.

Respond promptly to guest inquiries regarding room availability, rates, facilities, and booking policies.

Provide professional assistance before, during, and after the reservation process.

Handle special requests, booking amendments, and guest complaints related to reservations.

Maintain effective communication with guests and travel agents.

Coordinate with Front Office, Housekeeping, Accounting, and Operations teams.

Prepare daily reservation reports, arrival lists, and occupancy forecasts.

Monitor payment status, and outstanding balances.

Ensure all booking documents and payment records are properly maintained.

Supervise and manage Reservation team members, supporting consistent service and accurate booking operations.

What we're looking for

Experience in hotel reservations, front office operations, or a related hospitality role.

Strong understanding of reservation processes, booking channels, and room inventory management.

Proficiency in using Property Management Systems and Channel Managers.

Excellent communication and customer service skills.

Strong attention to detail and accuracy when handling reservation and payment records.

Ability to coordinate effectively with multiple hotel departments and travel agents.

Good organisational, problem-solving, and time management skills.

Ability to supervise and support Reservation team members.