Reservation Manager - Hyatt Place Makassar

Hyatt Place; Makassar; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Hyatt Place is seeking a Reservation Manager to support the efficient operation of the reservations department in line with Hyatt brands and corporate strategies. The role involves overseeing daily reservation activities, maintaining room inventory, and rate management while upholding exceptional guest service standards.

Ideal candidates hold a hospitality degree, with at least 1 year in a managerial role at an international branded hotel, strong PMS experience (Opera or similar), and excellent

Qualifications

• University degree or diploma in Hospitality or Tourism management.
• Minimum 2 years as assistant manager or 1 year in a managerial role at an international branded hotel.
• Strong knowledge of hotel PMS (Opera or similar) and Microsoft Office.
• Fluency in spoken and written English is required.

Responsibilities

• Assist in the efficient running of the reservations department aligned with Hyatt standards.
• Manage daily reservation operations, inventory, and rate management.
• Ensure excellent customer service for guests and owners.

Skills

PMS knowledge

Interpersonal skills

Problem solving

Administrative skills

Microsoft Office

Education

Bachelor's degree or diploma in Hospitality or Tourism management

Tools

Opera PMS

Microsoft Office

Job description

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Reservation Manager involves managing daily reservation operations, maintaining room inventory and rate management and ensuring excellent customer service in line with the hotel’s standards

Summary

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Reservation Manager involves managing daily reservation operations, maintaining room inventory and rate management and ensuring excellent customer service in line with the hotel’s standards

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management, Minimum 2 years of work experience as assistant manager or 1 year in a managerial role at an international branded hotel, Strong knowledge of hotel PMS (e.g., Opera or similar), Fluency in spoken and written English required, Strong interpersonal skills, good problem solving and administrative skills, and high competency in Microsoft Office.