Reservation Agent (Bali based) | AYANA Komodo

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Positive Working Environment

Great Environment

Supportive Team Work

Job summary

AYANA Komodo is seeking a passionate Reservations Agent to manage guest bookings across multiple channels and ensure accurate reservation management in Opera. You will assist with payments, boat transfers, and upsell hotel services while delivering professional guest support.

Key duties include handling inquiries via phone, email, OTA extranets and WhatsApp; entering, updating and verifying bookings in Opera; coordinating payments, LOAs, and daily reports; arranging cruise/boat bookings and

Qualifications

• Clear English communication (spoken and written).
• Ability to stay organized and detail-oriented in a fast-paced environment.
• Willingness to learn and adapt to hospitality systems and processes.

Responsibilities

• Handle multi-channel inquiries and reservations via phone, email, OTA extranets and WhatsApp.
• Enter, update and verify bookings in Opera (PMS) including rate codes and guest preferences.
• Coordinate payments, LOAs, cancellations, and daily/no-show reports.
• Support boat/transport bookings and liaise with operations for schedules and payments.
• Upsell room types and hotel amenities while delivering professional guest communication.

Skills

English communication

Attention to detail

Organized

Education

Hospitality background

Fresh graduates welcome

Tools

Opera PMS

Hotel systems

Job description

AYANA Komodo is looking for a passionate and detail-oriented Reservations Agent to handle guest bookings across multiple channels and ensure accurate reservation management in Opera. You'll assist with payments, boat transfers, and upsell hotel services while delivering excellent communication and guest support.

Responsibilities

• Handle multi-channel inquiries and reservations: manage reservation requests via phone, email, OTA extranets, and WhatsApp, including updates, changes, and cancellations.
• Reservation system management: enter, update, and verify bookings in PMS (Opera), including special packages, rate codes, room availability, and guest preferences.
• Payment and documentation coordination: follow up on booking payments, prepare Letters of Authorization (LOA), monitor cancellations, and maintain daily and no-show reports.
• Support boat and transportation bookings: handle cruise/boat inquiries, confirm schedules, arrange payments, and coordinate logistics with the operational team.
• Guest communication and upselling: respond to inquiries, upsell room types and hotel amenities, and ensure high-quality guest interactions through professional written and verbal communication.

Requirements

• Educational background in Hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Able to communicate clearly in English (spoken and written).
• Comfortable using computers and basic hotel systems (Opera experience is a plus).
• Has a good attitude, is organized, and pays attention to detail

Benefits

• Positive Working
• Great Environment
• Supportive Team Work