Guest Relation Officer (BOAT) - AYANA Komodo

AYANA Hospitality; Komodo; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

AYANA Komodo is seeking a Guest Relation Officer to welcome guests and ensure a memorable stay aboard our luxury resort. You will greet guests, answer queries about facilities, and coordinate with crew to meet dining, activity, and excursion needs.

The ideal candidate holds a Bachelor's in Hospitality Management with 1 year of hospitality experience, demonstrates excellent communication and organization, and can multitask in a dynamic, guest-focused environment.

Qualifications

• Bachelor’s degree in Hospitality Management or a related field.
• 1 year of proven experience in the hospitality industry.
• Exceptional interpersonal and communication skills.
• Highly organized with strong attention to detail; capable of multitasking and managing priorities.
• Proficient in Microsoft Office and hotel management systems.

Responsibilities

• Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
• Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
• Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
• Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
• Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.

Skills

Interpersonal skills

Communication skills

Multitasking

Team collaboration

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management systems

Microsoft Office

Job description

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.

Responsibilities

• Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
• Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
• Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
• Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
• Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.

Requirements

• A Bachelor’s degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
• 1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
• Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
• Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
• Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.