Guest Services Concierge: Check-In, Reservations & Help

AYANA Hospitality; Komodo; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

AYANA Hospitality is seeking a Front Desk Agent in Indonesia to deliver courteous, efficient check-in and check-out, handle payments, and provide guests with accurate information and assistance. Proficiency with Opera and basic computer skills are preferred.

You will manage reservations, block rooms, issue keys, and coordinate with other departments to ensure smooth operations while maintaining exceptional guest satisfaction in a fast-paced hotel environment.

Qualifications

• Educational background in Hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (Opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departsures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls
• Support smooth communication with other departments and participate in team briefings and sustainability programs.

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

Education

Hospitality or related field

Tools

Opera

Job description

AYANA Hospitality is seeking a Front Desk Agent in Indonesia to deliver courteous, efficient check-in and check-out, handle payments, and provide guests with accurate information and assistance. Proficiency with Opera and basic computer skills are preferred.

You will manage reservations, block rooms, issue keys, and coordinate with other departments to ensure smooth operations while maintaining exceptional guest satisfaction in a fast-paced hotel environment.