Remote Voice Support Specialist – Global Help Desk

Influx; Indonesia; Remote; IDR 60.000.000 - 90.000.000; Vollzeit

Benefits dieser Stelle

Work-from-home

International environment

Learning & development

Growth opportunities

Zusammenfassung

Influx is hiring a remote Voice Support Agent to assist international customers through calls, video, email, and chat. You’ll resolve issues with clear communication, empathy, and professionalism while staying calm under pressure.

Fluent English (C1+) and EF SET certification are required, along with a reliable laptop and a noise-canceling headset. Join a growing, global team delivering excellent customer experiences from a home office.

Qualifikationen

• Excellent spoken and written English (C1+), demonstrated by EF SET certificate.
• Clear verbal and written communication, professional explanations.
• Resilient under pressure, able to stay composed and productive.
• High integrity, conscientiousness, and accountability.
• Strong commitment to results and performance goals.
• Collaborative mindset and team player.
• Willingness to learn and accept feedback.
• Familiarity with Google Workspace tools (Gmail, Docs, Meet, Calendar).
• Reliable laptop suitable for remote work.
• Noise-canceling headset for professional voice support.

Aufgaben

• Assist international customers via phone, video, email, and chat.
• Identify, troubleshoot, and resolve issues with clear information.
• Communicate professionally and empathetically with customers.
• Think critically and adapt quickly to unexpected situations.
• Stay calm, focused, and solution-oriented under pressure.
• Collaborate with teammates and managers to ensure quality service.

Kenntnisse

English proficiency

Communication skills

Resilience under pressure

Integrity & accountability

Team collaboration

Willingness to learn

Goal-oriented

Remote work readiness

Adaptability

Tools

Google Workspace

Jobbeschreibung

Influx is hiring a remote Voice Support Agent to assist international customers through calls, video, email, and chat. You’ll resolve issues with clear communication, empathy, and professionalism while staying calm under pressure.

Fluent English (C1+) and EF SET certification are required, along with a reliable laptop and a noise-canceling headset. Join a growing, global team delivering excellent customer experiences from a home office.