Customer Support Agent

Influx; Indonesia; On-site; IDR 84,000,000 - 110,000,000; Full time

Job summary

Influx provides on-demand customer service for brands and tech companies around the clock. We are expanding and building a talent pipeline of qualified agents to support upcoming client requirements.

We welcome applicants with experience in online retail or fashion brands, Shopify, and Gorgias. The role emphasizes high-volume, multi-channel support, clear communication, and a customer-first mindset in a fast-paced environment.

Qualifications

• Experience with online retail platforms or fashion brands (Shopify, Gorgias).
• Strong written communication and ability to deliver top-tier customer support.
• Able to handle high call volumes with strong voice support.
• Troubleshooting software, mobile apps, or hardware.
• Experience supporting digital financial platforms with cross-border payments.

Responsibilities

• Handle high volumes of customer interactions on phone, email, and chat.
• Provide timely and effective support to resolve customer issues.
• Deliver a positive customer experience while meeting performance KPIs.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and offer appropriate solutions.
• Take ownership of customer concerns through to resolution.
• Build and maintain strong customer relationships.

Skills

Written communication

Voice support

Troubleshooting

Customer support

Tools

Shopify

Gorgias

Job description

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.

We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.

If you have experience in any one of the listed backgrounds, please feel free to apply:

Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.

Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.

Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.

Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.

Telecommunications / Mobile Network

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

Technical Requirements (BYOD)

• Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
• Intel Core i5 (10th Gen+) | 8GB RAM minimum
• Quiet, dedicated workspace

Influx never charges fees during recruitment. Official emails come from @influx.com only.