Advanced Technical Support Engineer - Remote

Ias Global Pte. Ltd.; Raya; Remote; IDR 156,240,000 - 245,520,000; Full time

Job summary

Ias Global Pte. Ltd. is seeking a Technical Support Engineer to provide expert assistance to customers and resolve complex issues.

The role collaborates with engineering and product teams to ensure product performance and customer success, with the flexibility of remote work. A strong background in systems, networking, and troubleshooting is essential. The successful candidate will document issues, contribute to knowledge bases, and develop guides for customers and internal teams, while

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 3+ years of experience in a technical support engineering role.
• In-depth knowledge of operating systems, networking.

Responsibilities

• Provide expert-level technical support to customers experiencing complex issues.
• Diagnose, troubleshoot, and resolve software and hardware problems.
• Document technical issues, solutions, and workarounds for the knowledge base.
• Collaborate with development teams to report bugs and suggest product improvements.
• Create technical documentation, tutorials, and guides for customers and internal teams.

Skills

Technical support

Networking

Operating systems

Troubleshooting

Education

Bachelor's degree in Computer Science, Engineering, or a related technical field

Job description

Ias Global Pte. Ltd. is seeking a Technical Support Engineer to provide expert assistance to customers and resolve complex issues.

The role collaborates with engineering and product teams to ensure product performance and customer success, with the flexibility of remote work. A strong background in systems, networking, and troubleshooting is essential. The successful candidate will document issues, contribute to knowledge bases, and develop guides for customers and internal teams, while