Remote STR Property Manager VA — Airbnb & Vrbo Ops Pro

CS Outsource; Indonesia; Remote; IDR 806,307,000 - 1,164,666,000; Full time

Job summary

CS Outsource is seeking an experienced Short-Term Rental Property Manager Virtual Assistant to support US-based clients with daily operations of vacation rentals. You will handle guest communications, bookings, and listings, and coordinate cleaning, maintenance, and inspections.

Remote work with US hours is expected. The role requires hands-on STR management experience, strong English communication, and proficiency with Guesty, Hostaway, and listing platforms.

Qualifications

• Experience in STR property management or vacation rental operations.
• Hands-on experience with Airbnb and Vrbo.
• Practical experience using Guesty, Hostaway, or similar property management systems.
• Strong understanding of guest relations, reservation management, and property operations.
• Experience coordinating cleaning, maintenance, and property turnovers.
• Excellent written and verbal English communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Ability to manage multiple properties and handle time-sensitive issues.
• High attention to detail and a guest-focused mindset.
• Ability to work independently in a remote environment.

Responsibilities

• Manage day-to-day operations of STR properties listed on Airbnb, Vrbo, and other platforms.
• Handle guest communication, booking inquiries, check-in/check-out instructions, complaints, and guest concerns.
• Manage reservations, availability calendars, and listing updates across platforms.
• Use Guesty, Hostaway, or similar PM systems to manage reservations and streamline operations.
• Monitor pricing, occupancy, and booking performance to support revenue growth.
• Coordinate cleaning teams, maintenance vendors, and property inspections between guest stays.
• Resolve guest issues, urgent maintenance requests, and operational escalations promptly.
• Maintain accurate property records, booking details, and operational documentation.
• Communicate with property owners regarding performance, maintenance, and updates.
• Ensure properties are guest-ready and meet quality standards before check-in.
• Monitor guest reviews and feedback and implement improvements.

Skills

Guest communication

Property operations

Organization & multitasking

English communication

Remote work

Tools

Airbnb

Vrbo

Guesty

Hostaway

Hospitable

Lodgify

Hostfully

Job description

CS Outsource is seeking an experienced Short-Term Rental Property Manager Virtual Assistant to support US-based clients with daily operations of vacation rentals. You will handle guest communications, bookings, and listings, and coordinate cleaning, maintenance, and inspections.

Remote work with US hours is expected. The role requires hands-on STR management experience, strong English communication, and proficiency with Guesty, Hostaway, and listing platforms.