Remote Operations Lead — Short-Term Rentals & Guest Experience

CS Outsource; Indonesia; Remote; IDR 971,109,492 - 1,456,664,238; Full time

Benefits offered by this job

Fully remote

Long-term opportunity

Collaborative team

Job summary

CS Outsource is seeking an experienced Holiday Let Operations Manager to oversee day-to-day operations of a growing UK short-term rental portfolio. You will manage listings, guest communications, calendars, and bookings across Airbnb, Booking.com, and Lodgify.

This fully remote role requires excellent English, strong organizational skills, and the ability to coordinate cleaning, maintenance, and compliance.

Qualifications

• 3+ years in holiday lets or short-term rental operations.
• Proven experience managing Airbnb and Booking.com accounts.
• Excellent written and spoken English.

Responsibilities

• Oversee day-to-day operations of UK holiday lets and serviced properties.
• Manage calendars, bookings, and multi-channel listings.
• Coordinate onboarding of new properties and pricing setup.
• Handle guest communications via chat and phone with professionalism.
• Ensure compliance docs and maintenance coordination across properties.

Skills

Airbnb

Booking.com

Lodgify

Dynamic pricing

Guest messaging

English proficiency

Time management

Organizational skills

Tools

Lodgify

PriceLabs

ChargeAutomation

Job description

CS Outsource is seeking an experienced Holiday Let Operations Manager to oversee day-to-day operations of a growing UK short-term rental portfolio. You will manage listings, guest communications, calendars, and bookings across Airbnb, Booking.com, and Lodgify.

This fully remote role requires excellent English, strong organizational skills, and the ability to coordinate cleaning, maintenance, and compliance.