Onboarding Specialist

CS Outsource; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

CS Outsource seeks a Property Onboarding Specialist in Indonesia to lead the end-to-end onboarding of new properties into our portfolio. You will coordinate with property owners, vendors, cleaners, and internal teams to ensure every listing is launch-ready before going live.

Responsibilities include setting up listings on Airbnb, VRBO, and Booking.com, configuring PMS settings, and maintaining accurate onboarding trackers.

Qualifications

• 1–2+ years of experience in property management, short-term rentals, hospitality, or operations.
• Experience with Airbnb, VRBO, Booking.com, or similar platforms.
• Familiarity with PMS/channel management systems such as Guesty, Hostaway, Hostfully, Lodgify, or Hospitable is preferred.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple properties simultaneously.
• Comfortable working with Google Workspace, spreadsheets, and operational tools.
• Ability to work independently and meet deadlines in a fast-paced environment.

Responsibilities

• Manage the end-to-end onboarding process for new properties.
• Collect and organize property information, documents, photos, access details, and inventory lists.
• Set up and maintain property listings across Airbnb, VRBO, Booking.com, and other platforms.
• Configure properties within the PMS/channel manager and ensure accurate rates, availability, fees, and policies.
• Coordinate photography, cleaning, maintenance, inspections, and property setup.
• Create and verify property listings, descriptions, amenities, house rules, and check-in instructions.
• Work with owners and vendors to resolve onboarding issues and meet launch deadlines.
• Maintain accurate onboarding trackers, documentation, and status updates.
• Coordinate with operations and guest experience teams to ensure a smooth transition after launch.
• Identify missing information or potential operational issues and proactively address them.

Skills

Property management

Organizational skills

Project coordination

Communication skills

Attention to detail

Independent work

Google Workspace

Spreadsheets

Tools

Guesty

Hostaway

Hostfully

Lodgify

Hospitable

Job description

We are looking for a highly organized and detail-oriented Property Onboarding Specialist to manage the onboarding of new properties into our portfolio. You will coordinate with property owners, vendors, cleaners, and internal teams to ensure every property is fully prepared and operational before going live.

Key Responsibilities

• Manage the end-to-end onboarding process for new properties.
• Collect and organize property information, documents, photos, access details, and inventory lists.
• Set up and maintain property listings across Airbnb, VRBO, Booking.com, and other platforms.
• Configure properties within the PMS/channel manager and ensure accurate rates, availability, fees, and policies.
• Coordinate photography, cleaning, maintenance, inspections, and property setup.
• Create and verify property listings, descriptions, amenities, house rules, and check-in instructions.
• Work with owners and vendors to resolve onboarding issues and meet launch deadlines.
• Maintain accurate onboarding trackers, documentation, and status updates.
• Coordinate with operations and guest experience teams to ensure a smooth transition after launch.
• Identify missing information or potential operational issues and proactively address them.

Requirements

• 1–2+ years of experience in property management, short-term rentals, hospitality, or operations.
• Experience with Airbnb, VRBO, Booking.com, or similar platforms.
• Familiarity with PMS/channel management systems such as Guesty, Hostaway, Hostfully, Lodgify, or Hospitable is preferred.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple properties simultaneously.
• Comfortable working with Google Workspace, spreadsheets, and operational tools.
• Ability to work independently and meet deadlines in a fast-paced environment.

What We’re Looking For

We’re looking for someone who is organized, proactive, detail-oriented, and solution-focused. The ideal candidate can take ownership of the onboarding process, communicate effectively with multiple stakeholders, and ensure every property is launch-ready with minimal supervision.