Remote Patient Care & Support Specialist

Qualitas Health Klinik Waran & Ko; Indonesia; Remote; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Flexible remote schedule

Paid time off

Career growth

Job summary

Qualitas Health Klinik Waran & Ko is seeking a Remote Customer Care Specialist to join a fully remote support team. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive support experience from a home office near Banjarmasin.

You will manage inquiries via chat, email, and phone, document interactions, and relay feedback to improve services. The role emphasizes clear communication, problem solving, and a patient, proactive approach to

Qualifications

• Experience in customer care, customer service, or a similar support role.
• Excellent verbal and written English communication skills.
• Proficiency with CRM software and other support tools.
• Strong organizational skills and the ability to multitask.
• Reliable internet connection and a suitable home office setup.

Responsibilities

• Respond promptly and empathetically to customer inquiries via chat, email, and phone.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Provide accurate information regarding products, services, and account details.
• Document all customer interactions and resolutions in the CRM system.
• Deliver high-quality support to contribute to customer satisfaction.
• Identify and relay customer feedback to relevant internal teams for service improvement.

Skills

Customer care

English communication

CRM software

Organizational skills

Home office setup

Tools

CRM software

Helpdesk tools

Job description

Qualitas Health Klinik Waran & Ko is seeking a Remote Customer Care Specialist to join a fully remote support team. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive support experience from a home office near Banjarmasin.

You will manage inquiries via chat, email, and phone, document interactions, and relay feedback to improve services. The role emphasizes clear communication, problem solving, and a patient, proactive approach to