Remote Travel Guest Services Coordinator

Pt Garuda Mitra Sejati; Kota Yogyakarta; Remote; IDR 75,000,000 - 110,000,000; Full time

Benefits offered by this job

Fully remote position

Flexible work schedule

Health and wellness benefits

Professional development and training

Travel perks and discounts

Job summary

Pt Garuda Mitra Sejati is seeking a Remote Guest Services Coordinator to support travelers from booking through post-trip. You will be the primary contact for guests, handling inquiries, resolving issues, and coordinating travel arrangements in a fully remote setup.

The ideal candidate communicates clearly in English and Bahasa Indonesia, stays organized, and can manage multiple tasks independently. A positive, customer-centric attitude is essential for success in a virtual team.

Qualifications

• Must have strong written and verbal English and Bahasa Indonesia.
• Excellent organizational and time-management skills with the ability to multitask.
• Experience in customer service, hospitality or travel-related roles.

Responsibilities

• Respond to guest inquiries via email, chat, and phone promptly and professionally.
• Assist guests with bookings, modifications, and cancellations.
• Provide information on destinations, accommodations, and activities.
• Resolve issues and escalate when needed to ensure guest satisfaction.
• Coordinate with partners and service providers for smooth travel experiences.

Skills

English communication

Indonesian communication

Organization & time management

CRM software

Booking platforms

Remote work discipline

Problem solving

Travel knowledge

Education

High school diploma

Hospitality/travel certifications (nice to have)

Tools

CRM software

Online booking platforms

Communication tools

Job description

Pt Garuda Mitra Sejati is seeking a Remote Guest Services Coordinator to support travelers from booking through post-trip. You will be the primary contact for guests, handling inquiries, resolving issues, and coordinating travel arrangements in a fully remote setup.

The ideal candidate communicates clearly in English and Bahasa Indonesia, stays organized, and can manage multiple tasks independently. A positive, customer-centric attitude is essential for success in a virtual team.