Tenant Relation Officer

Damai Putra Group; Bekasi; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Damai Putra Group in Bekasi is seeking a Tenant Relation Officer to serve as the primary contact for tenants across our residential properties in Kota Harapan Indah. This full-time role focuses on responsive service and accurate record-keeping to ensure tenant satisfaction.

You will liaise with the property management team, coordinate maintenance, handle lease renewals, and process rental payments. Strong communication, problem-solving, and proficiency with Microsoft Office and property

Qualifications

• Experience in a customer service or tenant relations role, preferably in real estate.
• Excellent communication and interpersonal skills for building relationships.
• Strong problem-solving and conflict resolution abilities.
• Proficient with Microsoft Office and property management software.
• Detail-oriented with ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the main liaison between tenants and the property management team.
• Respond to and resolve tenant queries, concerns, and requests.
• Conduct regular property inspections and coordinate maintenance services.
• Assist with lease renewals and terminations.
• Collect and process rental payments and ensure timely collection.
• Maintain records of tenant interactions.
• Collaborate with the management team to enhance tenant experiences.

Skills

Tenant relations

Customer service

Communication

Problem-solving

Multitasking

Attention to detail

Microsoft Office

Property management software

Tools

Property management software

Microsoft Office Suite

Job description

About the role

As a Tenant Relation Officer at Damai Putra Group, you will play a crucial role in maintaining positive relationships with our valued tenants across our residential properties in Kota Harapan Indah, Bekasi. In this full-time position, you will be the primary point of contact for all tenant inquiries, ensuring their needs are addressed efficiently and effectively.

What you'll be doing

• Serve as the main liaison between tenants and the property management team
• Promptly respond to and resolve tenant queries, concerns, and requests
• Conduct regular property inspections and coordinate maintenance services
• Assist with the processing of lease renewals and terminations
• Collect and process rental payments, ensuring timely collection
• Maintain detailed records and documentation of all tenant interactions
• Collaborate with the broader property management team to enhance the overall tenant experience

What we're looking for

• Proven experience in a customer service or tenant relations role, preferably within the real estate industry
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships
• Strong problem-solving and conflict resolution abilities
• Proficient in Microsoft Office suite and comfortable with using property management software
• Attention to detail and the ability to multitask in a fast-paced environment
• A keen interest in the real estate and property management field