Remote Online Center Manager Customer Experience

Write Edge; Indonesia; Remote; IDR 100,440,000 - 167,400,000; Full time

Job summary

Write Edge is seeking a Full-Time Customer Service Associate to join their online team, working remotely from Indonesia. You will oversee the online operations, ensuring a seamless experience for students and parents.

The ideal candidate should have relevant experience, strong communication skills, and proficiency in Google Suite and Microsoft Office. This role offers a unique opportunity for growth in a supportive team environment.

Qualifications

• Must have experience with Google Suite and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee the performance of the online arm and ensure exceptional customer experience.
• Manage staff inquiries and complaints effectively.
• Ensure smooth running of online classes.

Skills

Google Suite proficiency

Microsoft Office proficiency

Verbal and written English proficiency

Problem-solving

Interpersonal skills

Adaptability in fast-paced environments

Education

1-2 years of relevant work experience

Tools

Google Classroom

Zoom

Job description

Write Edge is seeking a Full-Time Customer Service Associate to join their online team, working remotely from Indonesia. You will oversee the online operations, ensuring a seamless experience for students and parents.

The ideal candidate should have relevant experience, strong communication skills, and proficiency in Google Suite and Microsoft Office. This role offers a unique opportunity for growth in a supportive team environment.