Concierge

PT. Teknologi Gotong Royong; Provinsi Bali; Remote; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Manajemen Gotong Royong is seeking a proactive Concierge to support guests for GORO-managed villas. You will handle pre-arrival, in-stay, and post-stay communications remotely across multiple platforms, ensuring excellent guest experience.

Ideal candidates are graduates in Hospitality/Tourism with strong English, OTA familiarity, and ability to coordinate with Villa Managers, housekeeping, and maintenance in a collaborative remote setting.

Qualifications

• Fresh graduate or currently pursuing SMK/STP/D3/S1 in Hospitality, Tourism, or related field.
• Fluent in English — written and spoken.
• Proficient in WhatsApp Business, email, and guest messaging platforms.
• Familiar with OTA platforms such as Airbnb, Agoda, Booking.com, Expedia.
• Experienced or knowledgeable in pre-arrival coordination, in-stay requests, and post-stay follow-up.
• Strong background in handling guest complaints professionally and with composure.
• Able to coordinate with on-ground teams (Villa Manager, Housekeeping, Maintenance).
• Able to manage multiple guest conversations simultaneously.
• A self-driven individual who takes ownership, communicates proactively, and thrives in a collaborative remote environment.
• Available during peak guest hours, including evenings and weekends.
• Plus: previous experience in property management or hospitality.

Responsibilities

• Serve as the remote point of contact for guests across GORO-managed villas, managing all guest communication from pre-arrival through post-stay across multiple platforms and channels.

Skills

Fluent English

WhatsApp Business

Guest messaging

OTA platforms

Complaint handling

Team coordination

Remote work

Education

Hospitality / Tourism degree (SMK/STP/D3/S1)

Tools

WhatsApp Business

Email

Job description

ABOUT GORO

GORO exists to democratize property investment in Indonesia. We are committed to giving Indonesians the opportunity to invest in the property sector in a modern, accessible, and affordable way.

As a property technology (proptech) platform, GORO has acquired high-yield, income-generating properties across Indonesia. Through our simple and user-friendly platform, you can start investing with as little as Rp10,000. GORO provides access to the best long-term property investment opportunities — without the heavy financial burden of full cash payments or mortgage financing, and without the operational hassle of managing a property.

ABOUT THE ROLE

PT Manajemen Gotong Royong is looking for an enthusiastic and talented individual to join our Operations team as a Concierge. If you enjoy guest communication, are highly organized, and want to start your career in the property and hospitality industry, this is the right opportunity for you!

Serve as the remote point of contact for guests across GORO-managed villas, managing all guest communication from pre-arrival through post-stay across multiple platforms and channels.

REQUIREMENTS

• – Fresh graduate or currently pursuing SMK, STP, D3, or S1 in Hospitality, Tourism, or a related field
• – Fluent in English — written and spoken (non-negotiable)
• – Proficient in WhatsApp Business, email, and guest messaging platforms
• – Familiar with OTA platforms such as Airbnb, Agoda, Booking.com, Expedia, and similar
• – Experienced or knowledgeable in pre-arrival coordination, in-stay requests, and post-stay follow-up
• – Strong background in handling guest complaints professionally and with composure
• – Able to coordinate with on-ground teams (Villa Manager, Housekeeping, Maintenance)
• – Able to manage multiple guest conversations simultaneously
• – A self-driven individual who takes ownership, communicates proactively, and thrives in a collaborative remote environment
• – Available during peak guest hours, including evenings and weekends
• – Plus: previous experience in property management or hospitality

Thank you, we look forward to your application!