Enterprise Tech Support Specialist (APAC/SEA)

Jobylon AB; Bangkok; On-site; IDR 984,252,000 - 1,610,594,000; Full time

Job summary

Speria, a global FarmTech SaaS leader, seeks a technically proficient Customer Support Specialist for the APAC/SEA region. You will own issues from initial investigation through resolution, combining troubleshooting with product knowledge to ensure customer success.

You’ll provide Level 1–2 enterprise software support, read SQL queries, and collaborate with Development and Projects to resolve defects. You’ll also help customers post-Go-Live and contribute to knowledge-base documentation.

Qualifications

• 3+ years in technical customer support, application support, or software support.
• Experience supporting customers in a B2B SaaS or enterprise software environment.
• Strong technical troubleshooting and analytical problem-solving skills.
• Working knowledge of SQL and the ability to read and understand queries.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide Level 1 and Level 2 technical support for enterprise software customers.
• Investigate and troubleshoot application, configuration, and data-related issues.
• Read and interpret SQL queries as part of the troubleshooting process.
• Own customer issues through resolution with proactive communication.
• Collaborate with Development, Projects, and other internal teams to resolve defects and technical problems.
• Support customers during post-Go-Live hypercare periods to ensure successful product adoption.
• Document troubleshooting steps, resolutions, and support activities within the support platform.
• Create and maintain knowledge-base articles, troubleshooting guides, and support documentation.
• Identify recurring issues and opportunities for continuous improvement.

Skills

SQL queries

Technical troubleshooting

English communication

Customer ownership

Ticketing systems

Microsoft 365

Windows environments

B2B SaaS experience

Tools

Zendesk

Azure DevOps

Job description

Speria, a global FarmTech SaaS leader, seeks a technically proficient Customer Support Specialist for the APAC/SEA region. You will own issues from initial investigation through resolution, combining troubleshooting with product knowledge to ensure customer success.

You’ll provide Level 1–2 enterprise software support, read SQL queries, and collaborate with Development and Projects to resolve defects. You’ll also help customers post-Go-Live and contribute to knowledge-base documentation.