Remote Administration & Operations Specialist

SupportYourApp; Indonesia; Remote; IDR 715,564,000 - 1,073,345,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

Health policy

Professional development

Trust-based culture

Job summary

SupportYourApp is hiring an Administration & Operations Specialist to manage invoices, contracts, and daily office tasks in a fully remote setup. You will ensure accurate data in internal systems, follow up on payments, and support cross-functional teams to enhance customer satisfaction across 60 languages.

The role requires Dutch and English at C1 level, strong organizational skills, and a proactive, service-oriented attitude.

Qualifications

• Excellent Dutch and English communication skills (C1) in speaking and writing.
• Professional, friendly and service-oriented approach across phone, email and internal collaboration.
• Strong administrative and organizational skills with structured file handling.
• Attention to detail and ability to analyze data for process improvements.
• Proficient with Microsoft Office and quick to learn new tools.
• Customer service mindset with prompt follow-up and relationship management.
• Willingness to learn, adapt and support business operations.
• Own a PC with reliable internet connection.

Responsibilities

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks.
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters.
• Verify customer orders and ensure all details are correctly processed and documented in internal systems.
• Update customers on the status of their files, orders, and ongoing administrative processes.
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards.
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks.
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects.
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction.
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.

Skills

Dutch language

English language

Communication skills

Customer service mindset

Attention to detail

Tools

Microsoft Office

Job description

SupportYourApp is hiring an Administration & Operations Specialist to manage invoices, contracts, and daily office tasks in a fully remote setup. You will ensure accurate data in internal systems, follow up on payments, and support cross-functional teams to enhance customer satisfaction across 60 languages.

The role requires Dutch and English at C1 level, strong organizational skills, and a proactive, service-oriented attitude.