(fluent Dutch) Administration & Operations Specialist

SupportYourApp; Indonesia; Remote; IDR 715,564,000 - 1,073,345,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

Health policy

Professional development

Trust-based culture

Job summary

SupportYourApp is hiring an Administration & Operations Specialist to manage invoices, contracts, and daily office tasks in a fully remote setup. You will ensure accurate data in internal systems, follow up on payments, and support cross-functional teams to enhance customer satisfaction across 60 languages.

The role requires Dutch and English at C1 level, strong organizational skills, and a proactive, service-oriented attitude.

Qualifications

• Excellent Dutch and English communication skills (C1) in speaking and writing.
• Professional, friendly and service-oriented approach across phone, email and internal collaboration.
• Strong administrative and organizational skills with structured file handling.
• Attention to detail and ability to analyze data for process improvements.
• Proficient with Microsoft Office and quick to learn new tools.
• Customer service mindset with prompt follow-up and relationship management.
• Willingness to learn, adapt and support business operations.
• Own a PC with reliable internet connection.

Responsibilities

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks.
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters.
• Verify customer orders and ensure all details are correctly processed and documented in internal systems.
• Update customers on the status of their files, orders, and ongoing administrative processes.
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards.
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks.
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects.
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction.
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.

Skills

Dutch language

English language

Communication skills

Customer service mindset

Attention to detail

Tools

Microsoft Office

Job description

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Administration & Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What You Will Do:

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks;
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters;
• Verify customer orders and ensure all details are correctly processed and documented in internal systems;
• Update customers on the status of their files, orders, and ongoing administrative processes;
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards;
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks;
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects;
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction;
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.

What you need to succeed in this role:

• Excellent Dutch and English communication skills (at least C1 level for both spoken and written);
• Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration;
• Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner;
• Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements;
• Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools;
• Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships;
• Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm (UTC);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Administration & Operations Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service,

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 2RK Originally posted on Himalayas.