Registration Authority

PT Mitra Pajakku; Denpasar Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pajakku mencari otoritas pendaftaran yang berdedikasi untuk bergabung dengan tim kami. Anda akan menangani pertanyaan dukungan pelanggan, memvalidasi identitas, dan melakukan verifikasi manual sesuai prosedur yang ada.

Anda juga memantau pembaruan sertifikat pelanggan, mengoordinasikan tindak lanjut, serta menyusun laporan operasional harian. Kandidat dengan kemampuan komunikasi, koordinasi, dan pemecahan masalah yang baik dipersilakan melamar.

Qualifications

• Gelar sarjana di bidang apa pun.
• Pengalaman di dukungan pelanggan, operasional, administrasi, atau peran yang berhadapan dengan pelanggan diutamakan.
• Keterampilan komunikasi, koordinasi, dan pemecahan masalah yang kuat dalam lingkungan yang cepat.

Responsibilities

• Menangani pertanyaan dukungan pelanggan dan permintaan operasional melalui saluran yang ditetapkan.
• Memvalidasi identitas pelanggan dan proses Verifikasi Manual (VM) secara akurat sesuai prosedur.
• Memantau aktivitas pembaruan sertifikat pelanggan dan mengoordinasikan tindak lanjut tepat waktu.
• Menaikkan isu operasional atau teknis ke tim internal terkait untuk penyelesaian lebih lanjut.
• Menyusun laporan operasional harian, menjaga dokumentasi, dan mendukung pembaruan basis pengetahuan.

Skills

Komunikasi yang kuat

Koordinasi

Pemecahan masalah

Detail-oriented

Education

Bachelor's degree in any major

Job description

Pajakku is looking for a passionate and detail-oriented Registration Authority to join our team and grow with us. You will handle customer support inquiries and operational requests, perform customer identity validation and manual verification processes, monitor customer certificate renewal activities, elevate issues to relevant teams, and prepare daily operational reports.

What You’ll Do?

Handle customer support inquiries and operational requests through designated communication channels

Perform customer identity validation and Manual Verification (VM) processes accurately and in accordance with procedures

Monitor customer certificate renewal activities and ensure timely coordination and follow-up

Escalate operational or technical issues to the relevant internal teams for further resolution

Prepare daily operational reports, maintain documentation, and support knowledge base updates

What We’re Looking For?

Bachelor's degree in any major

Experience in customer support, operations, administration, or customer-facing roles is preferred (fresh graduates are welcome to apply)

Familiarity with KYC, customer verification, or operational support processes is an advantage

Strong communication, coordination, and problem-solving skills in a fast-paced environment

Detail-oriented, responsible, trustworthy, and able to adapt quickly to new systems and applications

Ready to take the next step in your career? Join Pajakku and be part of a team that values innovation, collaboration, and continuous learning.

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Kualifikasi mana yang kamu miliki?
• Do you have Client Coordination experience?
• How many years of Client Management experience do you have?
• Bahasa apa saja di bawah ini yang fasih kamu gunakan?
• Apakah kamu berpengalaman dalam pekerjaan administrasi?