Regional Service Excellence Manager

XL Smart career; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

XL Smart career is seeking a Service Manager to lead regional service delivery and ensure top-tier customer support across Indonesia. You will monitor performance, drive improvements, train staff, ensure compliance with standards and safety systems, and report metrics to senior management.

This on-site role requires strong leadership and a track record of building loyalty through quality service. The position emphasizes cross-functional collaboration, process optimization, and continuous service

Responsibilities

• Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
• Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Analyze customer feedback, complaints, and service data to drive process improvements.
• Ensure that regional service teams comply with corporate standards and regulatory requirements.
• Conduct regular training and development programs to enhance the skills of regional service staff.
• Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
• Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Job description

XL Smart career is seeking a Service Manager to lead regional service delivery and ensure top-tier customer support across Indonesia. You will monitor performance, drive improvements, train staff, ensure compliance with standards and safety systems, and report metrics to senior management.

This on-site role requires strong leadership and a track record of building loyalty through quality service. The position emphasizes cross-functional collaboration, process optimization, and continuous service