Regional Service Excellence Manager

XL Smart career

Jakarta Selatan

On-site

IDR 167,400,000 - 245,520,000

Full time

4 days ago

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Job summary

XL Smart career in Jakarta Selatan seeks a Service Quality Manager to drive service excellence, meet customer satisfaction goals, and identify opportunities for continuous improvement. Responsibilities include monitoring regional service performance against benchmarks, collaborating with regional teams, and developing strategies to enhance service quality, customer satisfaction, and loyalty.

You will train staff, ensure compliance with corporate standards and safety/environmental management

Responsibilities

Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
Analyze customer feedback, complaints, and service data to drive process improvements.
Ensure that regional service teams comply with corporate standards and regulatory requirements.
Conduct regular training and development programs to enhance the skills of regional service staff.
Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.