Regional Service Excellence Manager

XL Smart career; Jakarta Selatan; On-site; IDR 30,000,000 - 55,000,000; Full time

Job summary

XL Smart career is seeking a role focused on ensuring customers receive the highest level of service and support, driving service excellence and satisfaction, and identifying opportunities for continuous improvement.

The role involves monitoring regional service performance, collaborating with teams to improve service quality, and implementing strategies to boost loyalty and compliance with standards.

Responsibilities

• Monitor and evaluate regional service performance against benchmarks and customer satisfaction goals.
• Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Analyze customer feedback, complaints, and service data to drive process improvements.
• Ensure that regional service teams comply with corporate standards and regulatory requirements.
• Conduct regular training and development programs to enhance the skills of regional service staff.
• Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
• Understand and implement the requirements of the occupational safety and health management system and environmental management system.

Job description

XL Smart career is seeking a role focused on ensuring customers receive the highest level of service and support, driving service excellence and satisfaction, and identifying opportunities for continuous improvement.

The role involves monitoring regional service performance, collaborating with teams to improve service quality, and implementing strategies to boost loyalty and compliance with standards.